Banco Mercantil

Mid-level Operations Analyst

Banco Mercantil

full-time

Posted on:

Location Type: Hybrid

Location: Belo Horizonte • Brazil

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Tech Stack

ERP

About the role

  • Prospect and negotiate with new veterinary clinics and industry professionals to onboard them into the network.
  • Manage and support existing contracts, ensuring all terms are properly fulfilled;
  • Monitor the quality of services provided by partner clinics and professionals;
  • Ensure the accredited network is sufficiently broad to meet user demand.
  • Lead the nationwide credentialing process for pet clinics, from initial research to onboarding and curation of new partners.
  • Track performance indicators;
  • Conduct audits and process analyses to identify improvements;

Requirements

  • Bachelor's degree in Business Administration, Business Management, or related fields;
  • Operational process management: monitoring workflows of the accredited network (clinics, hospitals, suppliers);
  • Data analysis tools: advanced Excel, Power BI for reporting and KPIs;
  • Corporate systems: ERP, CRM and credentialing management platforms;
  • Previous experience managing an accredited network;
  • Knowledge of negotiation and supplier/vendor relationship management;
Benefits
  • Meal or food allowance;
  • Transportation allowance;
  • Private pension plan;
  • Access to Meu+ services.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisoperational process managementnegotiationsupplier relationship management
Soft Skills
leadershipcommunication
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Business Management