banco BV

AI Agents Skill Governance Specialist

banco BV

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Develop, maintain and evolve taxonomies of soft skills applicable to AI agents.
  • Define operating criteria, autonomy limits and behavioral standards for agents across different contexts.
  • Structure behavioral governance models for agents, aligned with internal policies and regulatory requirements.
  • Ensure adherence to the institutional code of conduct and the principles of responsible AI use.
  • Define, implement and govern the tone of voice for AI agents.
  • Ensure communication consistency across agents, channels and customer journeys.
  • Design and operate behavioral and tone-of-voice validation tests.
  • Define and monitor indicators and KPIs for behavioral adherence.

Requirements

  • Experience with applied AI, LLM-based systems or intelligent agents.
  • Proven ability to model behaviors, soft skills and tone of voice in a structured, operationalizable way.
  • Experience with testing, metrics, validation, A/B testing and production model monitoring.
  • Strong ability to translate between strategic language (brand, culture, people) and technical implementation.
  • Experience in prototyping, experimentation and iterative development.
  • Solid understanding of governance, ethics, risk mitigation and autonomy controls in AI.
  • Availability for a hybrid work model, on-site 2x per week in São Paulo (Morumbi area).
Benefits
  • Diversity and inclusion
  • Opportunity to propose new ideas and drive innovation
  • Collaboration and teamwork
  • Continuous growth and support for skills development
  • Workplace equity
  • Health benefits and wellness support
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
applied AILLM-based systemsintelligent agentsbehavioral modelingA/B testingmetricsvalidationprototypingexperimentationiterative development
Soft Skills
communication consistencystrategic translationoperationalizationbehavioral governancerisk mitigationtone of voice definitioncollaborationadaptabilityproblem-solvingethical decision-making