AI Agents Skill Governance Specialist

banco BV

Specialist in AI Agents Skill Governance at a leading Brazilian bank recognized for diversity. Responsibilities include developing soft skills and voice governance for AI agents.

Posted 4/13/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop, maintain and evolve taxonomies of soft skills applicable to AI agents.
Define operating criteria, autonomy limits and behavioral standards for agents across different contexts.
Structure behavioral governance models for agents, aligned with internal policies and regulatory requirements.
Ensure adherence to the institutional code of conduct and the principles of responsible AI use.
Define, implement and govern the tone of voice for AI agents.
Ensure communication consistency across agents, channels and customer journeys.
Design and operate behavioral and tone-of-voice validation tests.
Define and monitor indicators and KPIs for behavioral adherence.

Requirements

What you’ll need

Experience with applied AI, LLM-based systems or intelligent agents.
Proven ability to model behaviors, soft skills and tone of voice in a structured, operationalizable way.
Experience with testing, metrics, validation, A/B testing and production model monitoring.
Strong ability to translate between strategic language (brand, culture, people) and technical implementation.
Experience in prototyping, experimentation and iterative development.
Solid understanding of governance, ethics, risk mitigation and autonomy controls in AI.
Availability for a hybrid work model, on-site 2x per week in São Paulo (Morumbi area).

Benefits

Comp & perks

Diversity and inclusion
Opportunity to propose new ideas and drive innovation
Collaboration and teamwork
Continuous growth and support for skills development
Workplace equity
Health benefits and wellness support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

applied AILLM-based systemsintelligent agentsbehavioral modelingA/B testingmetricsvalidationprototypingexperimentationiterative development

Soft Skills

communication consistencystrategic translationoperationalizationbehavioral governancerisk mitigationtone of voice definitioncollaborationadaptabilityproblem-solvingethical decision-making