Call Center Agent – PT
BancFirst
part-time
Posted on:
Location Type: Office
Location: Shawnee • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Interacts with customers by phone as a Customer Service Representative
- Enhances customer satisfaction and professional reputation of the Bank
- Efficiently processes telephone requests
- Provides accurate account maintenance
- Provides extraordinary customer service
- Practices security procedures and protects customer confidentiality
- Assist with other job related duties or special projects
Requirements
- Customer service orientation with effective problem solving abilities
- Outstanding listening and communication skills, both written and verbal
- Willing to handle customer questions and concerns with efficiency and diplomacy
- Proficiency with Microsoft Office
- Knowledge of BancFirst products and services
- Ability to maintain confidentiality and follow directions
- Detail oriented and able to manage multiple tasks
- Strong attention to detail
- Developed critical thinking and decision making skills
- Flexibility in work schedule
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer service orientationproblem solvinglistening skillscommunication skillsdiplomacyattention to detailcritical thinkingdecision makingflexibility