Customer Success Manager

• Conduct structured discovery calls with inbound leads to understand hiring needs
• Confidently present our services and tailor solutions to client requirements
• Guide clients through each recruitment stage — calibration, shortlisting, interviews, onboarding
• Maintain communication during sourcing and follow up after candidate presentations
• Act as the primary account manager once roles are closed, ensuring client satisfaction and retention
• Proactively identify upsell or expansion opportunities within existing accounts
• Handle client-facing admin such as NDAs, contracts, and service agreements
• Build and manage your own pipeline through consistent, high-quality outreach and follow-up

Client Success Manager

Client Success Manager

Client Experience Manager

Client Success Operations Manager

Customer Success Representative – General CSR