Senior Manager, CX Consumer Analytics
Coinbase
PythonSQLTableau
Job Level
JuniorMid-Level
Tech Stack
PythonSQLTableau
About the role
- Develop a deep understanding of Bamboo Health’s products, markets, and customers, with a specific focus on Controlled Substance data.
- Act as the primary product contact for clients, emphasizing reporting deliverables.
- Collaborate with internal and external stakeholders to understand and fulfill reporting needs, balancing external stakeholder voices with Bamboo Health’s strategic initiatives.
- Utilize Jira to create, manage, and track tasks and projects, ensuring timely and efficient progress.
- Create and maintain thorough internal and external product documentation, including user guides and data dictionaries.
- Present draft and final reports to external stakeholders, clearly explaining the decisions and rationale behind them.
- Assist in user acceptance testing (UAT) to ensure features meet defined requirements and standards.
- Provide training and support to users and stakeholders on new product features and functionalities.
- Work with the Product Manager to manage and prioritize the backlog, articulating prioritization factors and highlighting concerns about missed deliverables.
- Dedicate most of your time to scoping and delivering reporting deliverables that align with the product roadmap, strategic direction, and existing SOW.
- Stay curious about emerging AI tools and how they can streamline or enhance work within your function.
Requirements
- A four-year degree in a related field with a strong interest in data-driven problem-solving, or professional experience in product management with a focus on data-driven healthcare solutions.
- 2+ years of professional experience in product management or product ownership, demonstrating an ability to understand and develop data-driven solutions.
- Hands-on experience with data interpretation using tools like Power BI, Tableau, or Excel pivot tables.
- Familiarity with SQL, Python, or similar programming languages is preferred.
- Proficiency in product development processes and tools, including Jira, Confluence, and other project management and collaboration tools is preferred.
- Experience in creating and maintaining product documentation and conducting user acceptance testing.
- Strong communication and interpersonal skills, capable of working effectively with cross-functional teams.
- Understanding of product lifecycle management from concept to launch, with experience in developing and articulating product vision and strategy to both internal and external stakeholders.
- Ability to take initiative and work independently, effectively managing tasks and driving projects forward without constant oversight.
- Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
- Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
- Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
- Ability to travel periodically for work.
