Bamboo Health

Desktop Support Technician

Bamboo Health

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kentucky

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Job Level

Mid-LevelSenior

Tech Stack

AndroidAWSiOSMacOS

About the role

  • Report to the Help Desk Manager and be part of the Corporate IT team.
  • Deliver high-quality customer service and technical support to end users, including guidance, troubleshooting, and proactive technical education across platforms and systems.
  • Deploy, maintain, and decommission end-user devices while ensuring accurate tracking of hardware and software assets within the company's inventory systems.
  • Provision and manage user and device access to corporate environments, systems, and enterprise applications in accordance with security and compliance standards.
  • Configure, support, and troubleshoot enterprise tools and applications to ensure operational stability and user productivity.
  • Collaborate with internal teams and external vendors to resolve complex issues, streamline support processes, and assist in the implementation of new technologies and tools.
  • Develop and maintain Help Desk documentation, knowledge base content, and standardized support workflows to ensure consistent service delivery and knowledge sharing.
  • Continuously adapt support practices, tools, and processes to meet evolving business needs and organizational goals.
  • Explore opportunities to enhance workflows through AI or automation tools (e.g., document summarization, task routing, or data parsing).
  • Participate in a local team based in Louisville, KY; generally follow Eastern Time business hours with occasional after-hours support as part of a rotating weekly on-call schedule.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field or 3+ years of experience in a technical support role (e.g., Service Desk, NOC).
  • Strong verbal and written communication skills with the ability to clearly explain technical issues to both technical and non-technical users.
  • Hands-on experience supporting Windows 10/11, macOS (13.1+), iOS, and Android devices, including troubleshooting hardware, software, and connectivity issues.
  • Working knowledge of Office 365 (including the Admin Center), Active Directory, and popular SaaS tools such as Slack, Zoom, and Jira.
  • Experience provisioning user and device access, managing asset inventories, and supporting endpoint tools like Intune, Jira Assets, or NinjaOne.
  • Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
  • A forward-thinking, curious mindset with an openness to experimenting with new technologies.
  • Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
  • Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
  • Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
  • The ability to travel periodically for work.