Senior Client Account Manager
First American
Account Management Director
Bamboo Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serve as the primary point of contact for assigned provider and payer clients, ensuring all contractual commitments and key enablement factors for Bamboo Bridge engagement and adoption are met
- Drive adoption of the Bamboo Bridge operational playbook and scale use cases across assigned clients
- Develop and maintain strong relationships with key provider and payer stakeholders to promote growth and ensure satisfaction
- Track and analyze performance metrics and KPIs to confirm ROI delivery, alignment with strategic goals, and proactively identify opportunities for improvement or expansion
- Lead strategic discussions and advise clients on enhancing behavioral health program effectiveness, positioning Bamboo Bridge as essential to their operations
- Act as an escalation point for internal teams, ensuring timely project delivery and resolution of issues
- Collaborate cross-functionally with Product, Marketing, Operations, and Engineering to deliver scopes of work, change orders, and service enhancement documentation with accuracy and professionalism
- Identify and pursue upsell opportunities in partnership with internal teams to expand program scope or improve service delivery
- Oversee successful contract renewals, extensions, project additions, and other contract modifications
- Provide expert insights to clients on integrating Bamboo Bridge within broader public health initiatives and systems
Requirements
- Bachelor’s degree in business, marketing, healthcare, or a related field, or 6+ years of relevant experience
- 3+ years of account management experience in healthcare IT, value-based care, SaaS, or a similar field, with a focus on behavioral health and/or substance use disorder sectors
- Proven track record of retaining clients and expanding accounts through strategic relationship management, including complex contract management and negotiation
- Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels, including C-suite executives
- Strong technical acumen, with the ability to collaborate with technical teams and translate complex software concepts into business value
- Demonstrated ability to leverage data analytics and AI-driven insights to inform client strategy, identify growth opportunities, and improve operational outcomes
- Highly organized, with strong project management skills and the ability to manage multiple priorities in a fast-paced environment
- Solutions-oriented mindset with strong problem-solving abilities, particularly in navigating complex payer and provider ecosystems
- Self-motivated and results-driven, with the ability to work independently and take initiative
- Willingness to travel periodically to meet with clients on site
Benefits
- Competitive compensation, including equity
- Health, dental, vision, and other benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analyticscontract managementnegotiationproject managementbehavioral healthsubstance use disorderSaaSvalue-based caretechnical acumen
Soft skills
interpersonal skillscommunication skillsrelationship managementproblem-solvingorganizational skillsself-motivatedresults-drivensolutions-orientedinfluencing skillsability to engage stakeholders
