Balto

Customer Success Manager – Channel

Balto

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $65,000 - $75,000 per year

About the role

  • Manage the accounts of both new and existing customers
  • Ensure customers have the assistance, resources, and insights needed to maximize their experience with Balto
  • Build strong relationships with channel customers and key stakeholders
  • Lead ongoing customer communications, including check-ins, business reviews, and renewal conversations
  • Develop a clear understanding of each customer’s goals, needs, and success metrics
  • Support new and existing channel customers with resources, guidance, and best practices
  • Identify opportunities to increase product adoption and usage across customer teams
  • Own the contract renewal process for your portfolio
  • Identify and pursue opportunities to expand accounts through additional licenses and product add-ons
  • Proactively identify customer risks, roadblocks, and adoption challenges

Requirements

  • 3+ years of experience in Customer Success, Account Management, or a related customer-facing role
  • Experience managing SMB or mid-market customer relationships
  • Strong written and verbal communication skills
  • Strategic and detail-oriented thinking style
  • Strong organization and time management skills
  • Ability to analyze customer usage data and identify trends
  • Experience with change management and adoption initiatives
  • Working knowledge of Excel and comfort with basic data analysis
  • Empathetic, customer-first mindset with a passion for delivering value
Benefits
  • Fully remote team — work from anywhere in the US
  • Mission-driven culture with smart, supportive, and AI-obsessed teammates
  • Career growth — this role is built for someone who wants to shape a function and make an impact fast
  • Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysischange managementproduct adoptioncontract renewalusage data analysisbusiness reviewscustomer relationship management
Soft Skills
communication skillsstrategic thinkingdetail-orientedorganization skillstime managementempathycustomer-first mindsetrelationship building