Operations Manager

Ballard Spahr LLP

ARC Operations Manager at Ballard Spahr providing operational oversight for document-processing at a law firm. Managing intake requests, workflow, and quality control in a remote setting.

Posted 4/23/2026full-timeRemote • District of Columbia, Maryland, Pennsylvania, South Dakota, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

About the role

Key responsibilities & impact

manage intake requests, monitor service queues and communicate with requesters
coordinate workflow, manage work assignments, and assess staff training needs
ensure quality control through thorough proofing and editing
create structure by developing and implementing policies and procedures
assess performance through recruiting and training new staff and conducting performance evaluations
provide information to department management on team goals and objectives

Requirements

What you’ll need

high school diploma, bachelor's degree preferred
at least three years of experience in law‑firm practice support or word‑processing services
prior supervisory or management experience
advanced proficiency in Microsoft Word, Outlook, PowerPoint, and Excel
strong typing skills of at least 70 WPM
excellent grammar and proofreading abilities
familiarity with legal terminology, forms, and electronic court filing
experience with legal‑specific software such as AIA, NetDocs, WorkShare, Litera Change‑Pro, and BigHand Dictation is strongly preferred
ability to work independently with minimal supervision

Benefits

Comp & perks

medical, dental, vision, and life insurance
health savings accounts
flexible spending accounts
short and long-term disability
a 401(k)-retirement savings plan
paid time off
sick leave
paid holidays
employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Exceltyping skillsproofreadingeditinglegal-specific softwareAIANetDocs

Soft Skills

communicationworkflow coordinationstaff trainingperformance evaluationindependent workmanagementquality controlorganizational skillsteam goalsassessing performance

Certifications

high school diplomabachelor's degree