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Senior Services Specialist – On Site Services
Baker HughesServices Senior Specialist at Baker Hughes responsible for installations and troubleshooting of monitoring solutions. Engaging with clients across Latin America with a focus on customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the installation, commissioning, and troubleshooting of Bently Nevada hardware and software products, with a strong focus on customer satisfaction and adherence to safety policies. Proficient in diagnostics, asset management, and reliability service studies, with effective communication skills in both Spanish and English.
Highest-signal resume keywords
Bently Nevada Products ExperienceField Engineer Program CertificationMaintenance & Reliability BackgroundStrong Communication Skills in Spanish and EnglishAbility to Travel Up to 70%
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
InstallationCommissioningTroubleshootingDiagnosticsCondition MonitoringAsset ManagementReliability Service StudiesSafety AssessmentDocumentationCustomer Engagement
Soft Skills
Self-StarterOrganizational SkillsPrioritizationCustomer Satisfaction FocusProfessional Communication
Tools & Technologies
Sales ForceServiceMaxSAP
Certifications & Qualifications
Field Engineer Program Certification
Industry Keywords
Power GenerationOil and Gas ProductionRefiningPetrochemical PlantsEnvironmental Health and Safety Policies
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Perform installations, commissioning, and troubleshooting of Bently Nevada Hardware and Software Products
- Diagnostics of machinery malfunctions using condition monitoring tools
- Engagement to improve technical skills through learning programs
- Select and use criteria to assess machinery faults
- Timely completion of service reports and administrative requirements
- React to customer required travel promptly
- Handle diverse clients in the region including Brazil
- Complete Documentation of findings/recommendations
- Professionally communicate with customers and team members
- Perform Asset Management/Reliability Service Studies
- Assess job site Safety and perform services as per Bently Environmental, Health, and Safety Policies
- Drive customer satisfaction through commitment to quality
- Support growth initiatives of the business
Requirements
What you’ll need- College Degree, preferably in electrical or mechanical fields
- Field Engineer Program certification
- Ability and willingness to travel up to 70% of the time
- Ability and willingness to work overtime as required
- Strong verbal and written communication skills in Spanish and English
- Self-starter with minimal supervision required
- Ability to prioritize and organize work
- Ability to pass a background screening and drug test
- Ability to transverse around and over industrial piping and equipment
- >10 years of experience with Bently Nevada products preferred
- Maintenance & Reliability Background in Power Generation, Oil and Gas production, refining or petrochemical plants desirable
- Sales Force / ServiceMax knowledge desirable
- SAP knowledge desirable
Benefits
Comp & perks- Work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits