Service Coordinator, Customer Service Management

Baker Hughes

Coordinateur(trice) Services gérant le support client pour une entreprise leader en essais non destructifs. Responsable de la résolution des demandes des clients et de la gestion des relations techniques.

Posted 6/17/2026full-timeDardilly • 🇫🇷 FranceMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

customer serviceproblem-solvingproject management

Soft Skills

communicationinterpersonal skillsautonomy

Tools & Technologies

SAPOracleSalesforce

Certifications & Qualifications

Bachelor's degreeBacBTGED

Industry Keywords

service-related requeststechnical supportcommercial supportclient management

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Act as the primary point of contact for the client to ensure prompt and satisfactory resolution of service-related requests
Maintain strong knowledge of the assigned region, coverage area, or product lines, including their configurations and installations
Serve as a direct access point to internal functions required to support the client
Establish and maintain relationships to ensure ongoing technical and commercial support for clients within a defined area
Collaborate with operational unit teams, under supervision or as part of technical information exchanges
Manage simple project processes with clear guidelines and interfaces requiring a limited technical level
Manage a portfolio of targeted clients with predefined contracts and conditions

Requirements

What you’ll need

Hold a Bachelor's degree (or equivalent Bac/BT or GED)
Have proven experience in services
Have confirmed experience in a professional customer service role
Knowledge of systems such as SAP, Oracle, or Salesforce is a plus
Proficiency in written and spoken English
Strong communication and interpersonal skills
Demonstrate autonomy and problem-solving abilities

Benefits

Comp & perks

Flexible working hours: adjust your schedule to be more productive and balance your priorities
Comprehensive private medical coverage
Life insurance and disability programs
Tailored financial benefits
Optional additional benefits