Service Delivery Manager

Baker Hughes

GUS Service Delivery Manager at Baker Hughes ensures high-quality service delivery and operational excellence through team collaboration and resource allocation. Responsible for leading field service operations and managing performance while focusing on customer engagement.

Posted 6/16/2026full-timeClaremore • Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead end-to-end execution of field service operations, ensuring safe, efficient, and high-quality delivery of ALS services to customers
Own job execution, field performance, and operational P&L, while coordinating across sales, engineering, supply chain, and field teams
Ensure all activities are conducted in line with company non-negotiables and cultural pillars
Collaborate with sales and commercial teams and interact with customers to understand activity forecasts, volume, and complexity
Ensure flawless execution and on-time delivery by assigning appropriate resources aligned with operational requirements
Develop and implement quality plans in line with job cycle processes
Ensure teams understand contract and quotation requirements to support accurate execution and revenue realization
Monitor and manage budgets and Profit & Loss (P&L) for the assigned area
Drive continuous improvement initiatives to enhance efficiency and performance
Ensure compliance with company policies, procedures, and standards
Support the development of team members through training, competency programs, and career progression planning

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college, or equivalent experience in operations, services, or related fields
Leadership and team management experience
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Problem-solving and decision-making capabilities
Good understanding of service delivery, operations planning, and customer engagement

Benefits

Comp & perks

Competitive compensation and benefits package designed to support professional growth and well-being
Career development and training programs
Medical and wellness benefits
Financial and retirement programs
Additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operations managementservice deliverybudget managementP&L managementquality planningcontinuous improvementcontract managementquotation managementresource allocationperformance monitoring

Soft Skills

leadershipteam managementcommunicationstakeholder managementproblem-solvingdecision-makingtime managementorganizational skillscollaborationtraining and development

Certifications

Bachelor’s degree