Assistant Manager, Transaction Operations

Baird & Warner

Assistant Manager supporting transaction operations at Baird & Warner. Responsible for daily production, team support, and operational continuity.

Posted 6/15/2026full-timeChicago • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $62,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the Manager’s right hand person, assisting with daily operations and strategic initiatives as needed
Prioritizes and continuously improves on customer experience operations and initiatives
Help plan and facilitate team meetings, trainings, and Power Hour (learning) sessions
Take ownership of training responsibilities for new and existing team members
Provide coverage for team members during absences and assist in office coverage when staffing gaps occur
Support team morale, accountability, and performance standards
Maintain active production pipeline of transaction validation and closing responsibilities while supporting team operations
Oversee complex or unique transaction scenarios, including advanced calculations and non-standard files
Handle transaction reopens and escalations
Serve as the primary escalation point for administrative issues, agent concerns, and problem resolution
Escalate issues to the Manager when appropriate, with clear recommendations
Create and maintain management reporting related to production, errors, and performance trends
Document new processes, updates, and procedural changes for storage in the shared drive
Oversee reconciliation of accounts and resolution of errors, ensuring accuracy and compliance
Assist with continuous improvement initiatives to streamline workflows and reduce errors
Step in to support the team during PTO, leaves, or unexpected vacancies
Assist with onboarding, transition support, or office stabilization when turnover occurs
Ensure operational consistency and service levels are maintained at all times

Requirements

What you’ll need

Strong experience in transaction operations, real estate operations, or a similar operational environment
Proven ability to manage escalations, complex scenarios, and high-volume workflows
Exceptional organizational, analytical, and problem-solving skills
Confident communicator with the ability to work across teams and leadership levels
Detail-oriented with a strong understanding of reconciliation, reporting, and process documentation
Demonstrated ability to lead while remaining hands-on and production-focused

Benefits

Comp & perks

Medical
Dental
Vision
PTO
VTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

transaction operationsreal estate operationsreconciliationreportingprocess documentationadvanced calculationsproblem resolutionworkflow improvementperformance trendstraining

Soft Skills

organizational skillsanalytical skillsproblem-solving skillscommunication skillsleadershipdetail-orientedteam supportaccountabilitycustomer experienceoperational consistency