Bailey Nelson

IT Support

• Champion Store Success: Ensure all store systems, hardware, optometry equipment, and network connectivity are consistently operational.
• Maintain accurate support timelines and manage vendors to ensure strict adherence to quality and service standards.
• Manage the roll out of store network upgrades and other updates.
• Security & Compliance: Lead infrastructure security improvements.
• Proactively identify vulnerabilities and ensure all store and corporate networks adhere to security best practices.
• Vendor & Asset Management: Manage the full lifecycle of in-store and corporate hardware (procurement, deployment, retirement) and act as the primary point of contact for external tech vendors.
• Continuous Improvement: Spot recurring tech hiccups in stores and proactively implement long-term fixes rather than just applying band-aids.
• Optimize ticketing workflows for speed and efficiency, managing help-desk resourcing.

IT Service Manager, Retail Support Champion

General

• Deliver the best possible eyecare and overall experience to your patients.

IT Service Manager, Retail Support Champion

Optometrist – Locum, Part-Time Opportunities