Baesman Group

Account Manager

• Serve as the primary point of contact and strategic advisor for assigned accounts.
• Develop deep knowledge of the client’s business, goals, and challenges to deliver proactive, forward-thinking solutions.
• Continually seek opportunities to innovate through products or services that will drive client value.
• Drive account retention and revenue growth for designated accounts by identifying opportunities and ensuring consistent, high-quality service.
• Monitor client activity and identify upsell or repeat business opportunities, contributing to revenue growth while maintaining a high level of customer care.
• Contribute to process improvements that increase efficiency, accuracy, and team collaboration across client and production operations.
• Lead strategic or analytic projects or ongoing retainer for accounts.
• Design and scope analytic projects. Lead loyalty design or redesign projects with oversight and collaboration from the Director.
• Monitor program or business KPIs and proactively deliver recommendations for test ideas or campaigns to implement.
• Participate in new business selling to qualified prospects and help drive new prospects from selling to onboarding.
• Lead the sales process for qualified prospects and give direction to the Baesman sales team on how they are to facilitate next steps.
• Develop and deliver personalized sales presentations that turn on the lightbulb and result in next steps with the prospect.
• Bring prospects through the journey of selling and onboarding to a client and ensure success in meeting the client's deliverables outlined in that process.
• Facilitate effective communication between clients, prospects, and key cross-functional team members to ensure project clarity and alignment.
• Provide timely updates, clear documentation, and organized communication that outlines expectations, requirements, and next steps.
• Translate client and prospect needs into actionable direction for internal teams, ensuring alignment across production, analytics, and operations.
• Lead regular check-ins to maintain progress, address risks or gaps proactively, and ensure all stakeholders remain informed and coordinated.
• Adhere to Administrative Policies and Company Handbook.
• Maintain a thorough understanding of Baesman Group’s employee handbook, policies, procedures and compliance with administrative policies.
• Promote the Baesman values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, Do the Right Thing.
• Complete Other Duties Assigned.
• Support continuous improvement initiatives to optimize processes.
• Perform other tasks as assigned by management.
• Participate in assigned training and skill development programs.

Senior Strategic Account Manager, CRM & Loyalty

Procurement

• Develop and implement purchasing strategies to support production and business objectives.
• Source, evaluate, and manage vendor relationships for paper, ink, printing plates, bindery supplies, mailing materials, and more.
• Negotiate pricing, terms, and delivery schedules to ensure cost savings and reliability.
• Process and issue accurate purchase orders and requisitions.
• Monitor inventory levels, reconcile discrepancies, and coordinate with production and warehouse teams to prevent shortages or excess stock.
• Track open orders, follow up with vendors, and resolve delivery or quality issues.
• Support cost control efforts by gathering quotes, analyzing spending, and identifying savings opportunities.
• Maintain accurate purchasing records, vendor files, and pricing lists.
• Collaborate with production, operations, and finance to anticipate needs and support new projects.
• Stay informed on industry trends, material innovations, and supply chain risks.
• Promote Baesman’s values: Can-do Attitude, We Before Me, Go the Extra Mile, Embrace Growth and Change, and Always Do the Right Thing.

Senior Strategic Account Manager, CRM & Loyalty

Purchasing Specialist