Badger Meter

Customer Success Specialist

Badger Meter

full-time

Posted on:

Location Type: Remote

Location: Colorado • Wisconsin • United States

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About the role

  • Responsible for increasing revenue by building customer loyalty and brand recognition
  • Partners with the Field Sales Support Team to onboard customers to ensure their system foundation is set for future growth
  • Use industry and internal company knowledge combined with data and analytics to formulate proactive intelligence models for their customers
  • Utilizes extensive product knowledge and problem solving skills to enhance customer satisfaction and retention
  • Builds relationships with assigned customers by understanding their analytic and system needs such as pressure, flow, water quality etc. to deliver an overall positive customer experience
  • Review and address customer issues and concerns while seeking to improve their overall experience and loyalty
  • Provide insight and relay the voice-of-customer with internal teams, including sales, product/software marketing, technical support, field support and engineering
  • Promote additional maintenance, training and support programs designed to enhance customer loyalty and experience
  • Develop and share best practices with customers and Badger Meter personnel to drive quality, effectiveness and efficiency within our processes
  • Assist and manage assigned customer issue escalation and provide problem solving steps as needed to ensure overall customer satisfaction
  • Ability to travel up to 75% as needed to support customer requirements

Requirements

  • Associates Degree in Marketing, Business, Communications or a related field preferred
  • 5 + years of experience in Water Utility AMI desired
  • Intermediate Proficiency in Excel, PowerPoint and Word required
  • Experience with Project Management preferred
  • Strong organizational and presentation skills required
  • Ability to identify and define problems, extract key information from data and develop workable solutions for the problems identified require
  • People / Customer Service skills required
Benefits
  • Competitive Pay
  • Annual Bonus
  • Eligible for Annual Pay Increases
  • Comprehensive Health, Vision, and Dental Coverage
  • 15 days Paid Time Off + 11 Paid Holidays
  • Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
  • Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
  • Educational Assistance – Tuition Reimbursement up to $5,250
  • Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
  • Health Savings Account (HSA) & Flexible Spending Account (FSA) options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsproblem solvingproject managementcustomer loyalty strategiescustomer experience enhancementcustomer issue escalationbest practices developmentanalytical skillspresentation skillsExcel
Soft Skills
organizational skillscommunication skillsinterpersonal skillscustomer service skillsrelationship buildingteam collaborationproactive intelligence formulationadaptabilitycritical thinkingcustomer satisfaction focus