Site Reliability Engineer I

Backblaze

Site Reliability Engineer I ensuring stability, health, and operations of Backblaze’s infrastructure. Collaborating with TechOps and cross-functional teams to troubleshoot and improve operations.

Posted 5/4/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-Level💰 $66,000 - $88,000 per yearWebsite

Tech Stack

Tools & technologies

AnsibleLinuxVault

About the role

Key responsibilities & impact

Act as first point of contact for all customer affecting issues
Be a Key Driver for managing the resolution of technical problems
Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement
Deliver consistent communication to Management
Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact.
Make sure escalations are handed off successfully.
Ensure health of pods across all sites (define pod alerts on zabbix).
Work through daily filesystem checks for pods.
Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues.
Identification and escalating any potential issues regarding the network.
Vault pre-deployment configuration and testing.
Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks.
Document/Work on automating Daily Items.
Document/Provide Network IP's for upcoming deployments.
Monitor Releases/Updates to the Server Farm, escalate issues as they arise.
Engaging in on-call rotation shifts.
Assist fellow TechOps team members in handling tasks.
Making recommendations for improvements in organizational productivity.
Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed

Requirements

What you’ll need

Must be located in Bangalore.
2 - 4 years of relevant experience.
Knowledge of Sysadmin and Linux skills.
Desire to learn and develop all necessary technical skills.
Strong analytical thinking.
Strong skills in working with different teams and communication.
Knowledge of network cabling, network classification, and network topology.

Benefits

Comp & perks

RSU grants for full-time employees
Annual Company bonus plan
Healthcare for family, including dental and vision
401K
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro for work plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
A culture that supports a healthy work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SysadminLinuxZabbixAnsibleNetwork cablingNetwork classificationNetwork topologyIncident managementTroubleshootingVault

Soft Skills

Analytical thinkingCommunicationTeam collaborationProblem-solvingOrganizational productivityAdaptabilityAttention to detailTime managementEscalation managementCustomer service