Product Operations Manager

Backblaze

Product Operations Manager optimizing product and engineering operations at Backblaze. Driving alignment and insights for effective product delivery and market feedback.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $138,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

R&D Operational Excellence: Optimize the shared terminology, documentation, tooling and processes for product planning and reporting: overseeing the pipeline from incoming ideas/requests through evaluation, prioritization, and delivery
Ensure cross-functional alignment on program goals, strategy, scope, timelines, and outcomes; maintain strong stakeholder communication and foster a culture of transparency and accountability
Facilitate quarterly planning meetings with cross-functional teams; support project and epics creation, work intake, and prioritization processes
Product Planning & Workflow Optimization: Standardize and continuously improve product development processes from discovery through delivery and iteration; optimize sprint rituals, roadmapping frameworks, and release cycles; identify and remove bottlenecks that slow Product + Engineering teams down
Release & Launch Coordination: Partner with Product, Marketing, Sales, and Support to coordinate cross-functional product launches; manage release calendars, internal enablement materials, and readiness reviews
Product Analytics & Insights: Compile key product metrics (activation, retention, engagement); manage R&D analytics tools, such as Pendo; partner with Data Engineering to enable data availability and ease of use in R&D via queries and dashboards
Customer Feedback & Voice of Customer: Centralize feedback from support, sales, surveys, and other channels; tag and organize insights into themes; ensure PMs have ready access to customer pain points and close the loop when features ship
Tooling & Systems Management: Own and evolve the Product and Program Management tooling stack (Aha, Jira, and others); evaluate new tools, maintain data hygiene, manage integrations, and train teams on best practices
Knowledge Management: Maintain product documentation and internal wikis; standardize templates (including PRDs and other artifacts); ensure institutional knowledge is captured and findable
AI Enablement: Encourage and enable AI adoption across planning, tooling, and workflows

Requirements

What you’ll need

5+ years of experience in Product Operations, Product Management, Program or Portfolio Management, or a closely related functions within a technology company
A track record of building and improving R&D operating models that help Product and Engineering teams move faster with more efficiency
Hands-on experience working across Product, Engineering, Design, and GTM – you know how to align people and teams across multiple organizations
Strong analytical chops: comfortable with product metrics, building dashboards, and turning data into clear insights for leadership
Proficiency with modern product and program tooling – Jira/Gitlab, Aha/Productboard, Confluence, and/or similar; experience with analytics platforms like Pendo
Experience coordinating product launches end-to-end, including cross-functional readiness, enablement, and communication
Excellent written and verbal communication skills, including comfort in presenting to and writing for senior stakeholders
Highly organized and detail-oriented, with strong follow-through and the ability to manage multiple workstreams simultaneously
Comfortable operating in ambiguity and fast-paced environments — you can synthesize input from many directions and create structure where there isn’t any
Experience with Atlassian and Google product suites a plus

Benefits

Comp & perks

Annual Company bonus plan
RSU grants for full-time employees
Healthcare for family, including dental and vision
401K
ESPP program
Flexible vacation policy
Maternity & paternity leave
MacBook Pro to use for work plus a generous stipend to personalize your workstation
Childcare bonus (human children only)
Fertility treatment and support
Learning & development program
Commuter benefits
Culture that supports a healthy work-life balance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product operationsproduct managementprogram managementportfolio managementR&D operating modelsproduct metricsdashboard buildinganalyticsAI adoptionworkflow optimization

Soft Skills

stakeholder communicationcross-functional alignmentorganizational skillsdetail-orientedfollow-throughability to manage multiple workstreamscomfort in ambiguitypresentation skillswritten communicationsynthesizing input