Customer Success Operations Analyst

Backblaze

Customer Success Operations Analyst Contractor at Backblaze optimizing data systems and analytics for post-sales growth. Collaborating across teams to enhance actionable insights through technical data solutions.

Posted 4/1/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $57 - $83 per hourWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Design and deploy a repeatable expansion scoring framework powered by product usage velocity and growth curves
Build a usage-driven growth forecasting model that projects consumption acceleration
Write complex SQL queries across Salesforce, product usage tables, Zendesk, and Gong data
Create reusable data views powering Tableau dashboards
Operationalize insights into action with automation routines using Python
Collaborate with cross-functional teams to implement new intelligence systems

Requirements

What you’ll need

6–10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles
Strong experience working across post-sales data (usage, support, intent, CRM)
Hands-on Salesforce experience, including workflows and routing logic
Experience building forecasting models and customer segmentation frameworks
Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar
Strong analytical skills with the ability to translate complex data into actionable insights
Comfortable operating independently in a fast-moving, ambiguous environment
Highly execution-oriented — you build, test, and ship
Systems thinker who connects data, signals, and actions
Pragmatic and outcome-focused
Strong cross-functional collaborator
Disciplined about documentation and clean handoffs.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLPythondata forecastingcustomer segmentationdata analysisdata automationdata visualization

Soft Skills

analytical skillscross-functional collaborationexecution-orientedsystems thinkingpragmaticoutcome-focuseddocumentation discipline