Backblaze

Senior Sales Operations Analyst – Customer Success

Backblaze

full-time

Posted on:

Location Type: Remote

Location: Argentina

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Job Level

Senior

Tech Stack

SFDC

About the role

  • Support Sales Operations functions related to post-sale execution, including:
  • Customer lifecycle management
  • Renewals and expansion tracking
  • Support handoffs and visibility
  • Ensure clean handoffs from Sales to Customer Success through consistent data, process adherence, and system workflows.
  • Assist CS and Support leadership with operational reporting and insights.
  • Serve as first-level system administrator for Customer Success and Support–related tools, including:
  • Salesforce.com (account, opportunity, renewal, and reporting support)
  • Customer Success platforms (e.g., Gainsight, Totango, Catalyst, ChurnZero, or similar)
  • Support platforms (e.g., Zendesk or equivalent)
  • Manage user access, permissions, basic configuration, and issue triage.
  • Partner with Sales Ops leadership, IT, and CS on system improvements and integrations.
  • Support rollout and adoption of new features and workflows.
  • Build and maintain reporting to support:
  • Renewals and expansion visibility
  • Customer health and engagement tracking
  • Support volume and responsiveness
  • Ensure consistency between Sales, CS, and Support reporting definitions.
  • Support forecasting inputs related to renewals and retention.
  • Partner with Sales Operations Support Associate to:
  • Provide frontline operational support to Customer Success and Support teams.
  • Develop and maintain:
  • System user guides
  • CS and Support Operations SOPs
  • Process documentation and workflow diagrams
  • Support onboarding and enablement by reinforcing system usage and operational best practices.
  • Assist with communications related to process or system changes.

Requirements

  • 5–7+ years of experience in Sales Operations, Revenue Operations, or CS Operations in a SaaS or recurring-revenue environment.
  • Strong understanding of post-sale operations, including renewals, expansions, and customer lifecycle management.
  • Hands-on experience with Salesforce.com (required).
  • Experience supporting Customer Success and Support platforms (required).
  • Strong reporting and data hygiene skills.
  • Comfortable operating as a support-focused senior IC.
Benefits
  • At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales OperationsRevenue OperationsCustomer Success Operationspost-sale operationsrenewalscustomer lifecycle managementreportingdata hygiene
Soft Skills
operational supportcommunicationprocess adherencecollaborationproblem-solving