Backbase

Product Specialist

• Ensures implementation success by driving product configuration, workflow alignment, and end-to-end delivery according to plan.
• Supports client test planning and execution, ensuring coverage and quality throughout the testing cycle.
• Proactively identifies gaps or risks during implementation and drives resolution to ensure project success.
• Maintains accountability for deliverables, timelines, and client satisfaction metrics.
• Demonstrates strong attention to detail and adherence to project governance, documentation, and internal reporting standards.
• Maintains accurate timesheets, follows delivery processes, and ensures compliance with internal policies and mandatory training.
• Applies structured delivery methodologies (Agile, Scrum, etc.) and promotes best practices within the team.
• Builds trusted relationships with key client stakeholders, serving as a main point of contact for functional and domain-related discussions.
• Communicates clearly and proactively with clients and internal teams to maintain transparency and alignment.
• Balances client expectations and internal feasibility, effectively managing dependencies and potential conflicts.

Product Consultant – Commercial Banking