Junior Customer Care Specialist, German/English Speaker

Back Market

Junior Customer Care Specialist at Back Market assisting German and English speaking clients. Providing quick information and improving customer experience across various channels.

Posted 5/15/2026full-timeBordeaux • 🇫🇷 FranceJuniorWebsite

About the role

Key responsibilities & impact

Provide our clients with quick and clear information on complex issues & on different channels (email, phone, social media, live chat, etc.)
Be proactive in improving the customer experience at Back Market, with a special focus on your market;
Exceed customer expectations and ensure that all key performance indicators (response time, satisfaction rate, etc.) improve;
Coach and give advice to outsourced agents on a daily basis online and occasionally during in-person visits;
Be a key actor in testing new customer-related solutions/tools;
Participate in transversal projects by working closely with Care Ops and Content & Training teams, amongst other stakeholders;
Carry the customer’s voice across Back Market.

Requirements

What you’ll need

You are fluent in English and German;
You have excellent written and oral communication skills;
You have at least 1 year of experience in a Customer Care position;
Previous work experience in e-commerce and/or social media is a plus;
You have an entrepreneurial spirit, you are open-minded and you want to surpass yourself;
You are committed to making our customers happy;
You like to do concrete things and have a ‘hands on’ attitude;
You thrive in a fast moving environment and you are eager to learn new skills;
You know how to prioritize without leaving out on details;
You have experience coordinating projects within different teams and showcasing your impact;
You have strong analytical skills and are not afraid to manipulate data.

Benefits

Comp & perks

A mission driven work environment where your day to day makes an impact on the planet. Seriously.
Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer caredata manipulationproject coordinatione-commercesocial media

Soft Skills

communicationanalytical skillsproactiveentrepreneurial spiritopen-mindedhands-on attitudecustomer commitmentdetail-orientedadaptabilityteam collaboration