Staff Data Analyst – Care Analytics
Back Market
full-time
Posted on:
Location Type: Hybrid
Location: Paris • France
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Job Level
About the role
- Own the measurement of customer satisfaction across all care channels.
- Build and maintain rigorous evaluation frameworks for AI-powered care tools.
- Translate care contact patterns into product root-cause insights.
- Develop seller-facing performance analytics to help marketplace partners meet quality standards.
- Partner with Product and Care Operations to design and evaluate experiments.
Requirements
- Strong SQL proficiency and comfort working with large, complex datasets.
- A rigorous analytical mindset.
- A track record of operating at Staff or domain-owner level.
- Excellent communication and storytelling skills.
- Experience working in a customer-facing operations domain.
- Nice to have: Experience designing experiments in operational contexts, Familiarity with customer care platforms, Proficiency in Python for advanced statistical work.
Benefits
- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLPythondata analysisstatistical analysisperformance analyticsevaluation frameworksAI-powered toolsexperiment designdata managementroot-cause analysis
Soft Skills
analytical mindsetcommunication skillsstorytelling skillscollaborationproblem-solvingcustomer focusattention to detailcritical thinkingadaptabilityleadership