Back Market

Senior Strategic Quality Project Manager

Back Market

full-time

Posted on:

Location Type: Hybrid

Location: Bordeaux • France

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Job Level

Senior

About the role

  • Own the end-to-end framing and delivery of strategic Quality initiatives that directly impact Back Market's customer promise
  • Define project scope, timelines, resources, and success metrics in collaboration with senior stakeholders
  • Manage multiple concurrent projects with competing priorities, ensuring alignment with Quality team OKRs and company strategy
  • Lead cross-functional projects to improve Quality Contact Rate and seller compliance across the marketplace
  • Coordinate the rollout of new quality standards, tools, and processes to sellers at scale
  • Drive the development and execution of the seller quality knowledge network and best practices library
  • Manage partnerships with robotic testing providers from scoping through implementation with sellers
  • Coordinate pilot programs, track KPIs, and build business cases for scaling successful initiatives
  • Liaise between technical teams, external partners, and internal stakeholders to ensure seamless integration
  • Align diverse stakeholders (Quality, Operations, Seller Success, Tech, Finance) around project objectives and timelines
  • Develop and maintain project documentation, reporting dashboards, and executive presentations
  • Drive adoption of new processes and tools through effective change management and communication

Requirements

  • 5+ years of project management experience, ideally in marketplace, e‑commerce, quality, or operations environments
  • Proven track record of delivering complex, cross-functional projects on time and within scope
  • Strong understanding of marketplace dynamics, seller ecosystems, and quality assurance principles
  • Entrepreneurial mindset: proactive, solution-oriented, and comfortable with ambiguity
  • Strong communication and stakeholder management skills, able to influence without authority
  • Excellent analytical skills with the ability to build business cases, forecasts, and data-driven recommendations
  • Fluent in French and English (written and spoken).
Benefits
  • A mission-driven work environment where your day-to-day work makes an impact on the planet
  • Hybrid work model: 2 remote days per week, plus 1 remote work week per quarter and 3 flexible days
  • Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementquality assurancedata analysisKPI trackingbusiness case developmentchange managementprocess improvementcross-functional project deliverystrategic planningresource management
Soft Skills
communicationstakeholder managementanalytical thinkingproblem-solvinginfluence without authorityentrepreneurial mindsetproactivesolution-orientedadaptabilityteam collaboration