Back Market

Senior Product Manager – Care Platform

Back Market

full-time

Posted on:

Location Type: Hybrid

Location: Paris • 🇫🇷 France

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Job Level

Senior

About the role

  • Own the Care Platform vision and roadmap: Define Northstar metrics and KPIs that drive customer satisfaction, ensuring buy-in from your partners in Engineering, Operations and Design.
  • Partner proactively with contributing teams: Work closely with business and transversal units to co-shape priorities, ensuring the aftersales experience is seamlessly managed across all contexts. Be a strategic partner, not a gatekeeper.
  • Design and deliver platform enablers: Lead your squad to build APIs, tools, and workflows that empower teams to autonomously handle Care.
  • Drive AI adoption across aftersales: Lead integration of AI-powered capabilities (sentiment analysis, AI agents, agent copilots) into the Care Platform. Partner with AI teams to pilot and scale new technologies.
  • You are the Engineering Manager's daily partner: Adjust priorities collaboratively, communicate risks clearly, and ensure quality standards are met. Anticipate dependencies across multiple teams.
  • Master discovery and delivery: Lead user research with internal teams (customer service agents, contributing product teams, operations), collaborate with Design, ship iteratively, and measure impact continuously.
  • Provide strategic insights and standardized tools: Help teams improve their aftersales capabilities through shared learnings, best practices, and reusable components.
  • Balance autonomy with consistency: Design the right level of abstraction—giving teams freedom to innovate while protecting quality and brand standards across customer, agent, and seller experiences.
  • Data drives your decisions: Use analytics, metrics monitoring, and experimentation to validate hypotheses, measure impact, and course-correct quickly.

Requirements

  • At least 10 years of relevant experience, including at least 5 years of product management experience in an agile environment.
  • Fluent in English (spoken and written) to collaborate with multicultural teams.
  • Data-driven: Comfortable with analytics tools and metrics-driven decision making.
  • Technically fluent: You can discuss APIs, data models, and system architecture with engineers.
  • Complex environment navigator: You thrive managing multiple integrations, dependencies, and build vs. buy decisions.
  • Problem-solver with user focus: You navigate ambiguity using data while keeping users at the center.
  • Strong stakeholder manager: You work with multiple teams as a facilitator and strategic partner, not a gatekeeper.
  • Proactive and collaborative: You seek opportunities to build win-win solutions.
  • Impact-driven: You care about outcomes (customer satisfaction, team autonomy, growth) more than outputs.
  • Mission-aligned: Back Market's sustainability mission resonates with you.
Benefits
  • A mission driven work environment where your day to day makes an impact on the planet. Seriously.
  • Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.
  • Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product managementagile methodologyAPIsdata modelssystem architectureanalyticsmetrics monitoringsentiment analysisAI integrationuser research
Soft skills
stakeholder managementproblem-solvingcollaborationstrategic thinkingdata-driven decision makinguser focusproactivitycommunicationadaptabilityimpact-driven