Client Service Representative I

Baby Explorer

Client Service Representative supporting service agreement renewals in Commercial HVAC sector. Delivering exceptional customer service and developing sales skills in a dynamic team environment.

Posted 7/29/2026full-timeAugusta • 🇺🇸 United StatesJuniorMid-Level💰 $52,376 - $76,194 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer orientation and financial acumen while effectively managing service agreement renewals and supporting service estimators. Capable of problem-solving and collaborating with account teams to enhance customer satisfaction and drive growth.

Highest-signal resume keywords

Service Agreement Renewal ManagementSalesforce Opportunity ManagementCustomer Relationship BuildingProblem Solving Under PressureFinancial Acumen

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Service Work EstimationContract RenewalSales Skills DevelopmentCustomer Satisfaction ImprovementOffice Equipment Proficiency

Soft Skills

CollaborationAdaptabilityInitiativeResults OrientationEffective Communication

Tools & Technologies

Salesforce

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Commercial HVACAccounts Receivable ManagementService AgreementCustomer SupportOn-the-Job Training

About the role

Key responsibilities & impact

Deliver exceptional service and support to our customers by executing the service agreement renewal process
Provide quotes and support in the booking process of Service work for the Commercial HVAC business
Focus on the development of sales skills and tactics through on-the-job training and classroom learning
Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met
Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value
Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner
Maintain and drive the Service Agreement renewal process which includes Salesforce Opportunity management
Assists local service office with management of accounts receivable for existing customers
Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work

Requirements

What you’ll need

Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED
Strong customer orientation towards focus, service, and relationship building
Problem solving and critical thinking particularly under situational pressure
Self-starting and initiative
Financial acumen
Collaboration and teamwork
Adaptability and agility
Results orientation
Must be able to communicate effectively in person, by phone and through written communication
Must be proficient with use of the telephone and voice mail, the computer, and other office equipment
Able to work extended hours on occasions when required
Physically able to attend customer sites as required
Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.

Benefits

Comp & perks

Health insurance
401K match up to 6%, plus an additional 2% core contribution
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave
Educational and training opportunities through company programs along with tuition assistance and student debt support