Manage the intake, triage and prioritisation of service‑driven incidents.
Collaborate with development, testing, service and project teams.
Manage intake, triage, and tracking resolutions of service driven incidents across multiple applications and technology stacks.
Validate incident details and allocate issues to the correct development and test teams.
Build deep functional knowledge to support accurate triage and root‑cause analysis to ensure correct allocation.
Identify recurring incident patterns and implement improvements that reduce downtime and enhance operational efficiency.

Requirements

Experience in incident triage, operational support or cross‑functional software development.
Familiarity with multiple applications and understanding of SDLC, defect management and deployment processes.
Proven background working with Development, Test and Service in cross‑functional teams.
Strong analytical skills with the ability to identify trends and perform root‑cause analysis.
Experience with tools such as Remedy, ServiceNow, Azure DevOps or SharePoint.
Bachelor’s degree in IT or related field or relevant experience
Formal training or working knowledge of SDLC, Agile/Scrum methodologies

Benefits

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident triageoperational supportroot-cause analysisdefect managementdeployment processesAgileScrumSDLC

Soft Skills

analytical skillscollaborationproblem-solving