B2Spin Limited

VIP Account Manager

B2Spin Limited

contract

Posted on:

Location Type: Remote

Location: Argentina

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About the role

  • Own and proactively manage a portfolio of high-value VIP players, acting as their dedicated point of contact
  • Build deep, long-term relationships by understanding each VIP’s preferences, behaviours, motivations, and expectations
  • Maintain regular, proactive phone-based and digital communication, complemented by in-person engagement where strategically appropriate
  • Travel to meet VIP players to strengthen relationships, improve retention, and unlock long-term commercial value
  • Monitor player activity and performance metrics to identify churn risk, revenue opportunities, and engagement trends
  • Plan and execute upsell and cross-sell strategies through personalized offers, promotions, and experiences
  • Deliver tailored, high-touch VIP experiences that go beyond standard customer service
  • Re-engage declining or inactive VIPs using targeted retention strategies
  • Collaborate closely with internal teams (CRM, Promotions, Product, Payments, Customer Support) to ensure seamless VIP account management
  • Gather structured VIP feedback and act as the voice of the player internally to help evolve and improve the VIP program

Requirements

  • Fluent English with excellent phone-based communication skills (Spanish is a strong plus)
  • Mandatory iGaming experience, ideally within online Casino and/or Sportsbook environments
  • Proven experience as a VIP Account Manager, VIP Host, or similar high-touch, revenue-driven role
  • Strong commercial mindset with the ability to identify and execute upsell and cross-sell opportunities
  • Demonstrated success in building and maintaining long-term, high-value customer relationships
  • Comfortable working with player data, KPIs, and performance targets
  • Strong customer empathy combined with confidence to influence and drive commercial outcomes
  • U.S. sports knowledge is considered a strong advantage
  • Ability to thrive in a fast-paced environment while managing a portfolio independently
  • Willingness and flexibility to travel to meet VIP players in person as part of relationship management
Benefits
  • Direct ownership of high-value VIP relationships and their commercial performance
  • Autonomy to design personalized strategies that meaningfully impact player experience and revenue
  • Opportunity to represent the business in high-trust, relationship-led VIP environments
  • Collaboration with a global, ambitious, and innovative team
  • The chance to help shape and grow a VIP program within a fast-evolving social gaming business

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
iGaming experienceVIP Account ManagementKPI analysisperformance metrics monitoringupsell strategiescross-sell strategiescustomer relationship managementdata analysis
Soft skills
communication skillscustomer empathyrelationship buildinginfluencecommercial mindsetindependenceflexibilityproactive engagement