B. F. Saul Company Hospitality Group

Director

• Responsible for achieving catering revenue goals through food, beverage, room rental and audio visual sales by proactive sales calls, maximizing space potential and maximizing food and beverage minimums.
• Consistently pursues up-selling opportunities to maximize revenue potential.
• Achieves business revenue goals by developing, building and maintaining excellent client relationships through community involvement, local visitors’ bureau, bridal organizations, charity events and cultivating client database.
• Uses expertise to advise and implement changes to catering operations based on sales and client comments.
• Responsible for management of catering expenses to maximize hotel profitability.
• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
• Follows B. F. Saul Company Hospitality Group procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Responsible for interviewing, hiring, coaching, discipline and development of all catering sales employees.
• Accountable for client satisfaction by ensuring catering service standards are met and clients’ needs are responded to in a timely manner.
• Ensures effective communication of client needs from catering to appropriate operational departments.
• Resolves clients’ complaints and concerns in courteous and friendly manner, focuses on service recovery when applicable.
• Responsible for utilizing sales and catering tools/systems to accurately identify, report, forecast and communicate sales data.
• Responsible for ongoing training of all catering employees and ensuring training records are maintained.
• Support catering operations to maintain standards per B. F. Saul Company Hospitality Group, brand, local, state and federal regulations.

Area Director of Catering