B.C.E.

Field Application Engineer

B.C.E.

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Optimize application recommendations and root cause conclusions by deploying expert diagnostics and process refinements during in‑field service visits, digital consultations, or presentations
  • Manage field-based and laboratory technical projects end-to-end by defining objectives, designing detailed test matrices, supervising data gathering and analysis, and delivering clear technical reports. developing test matrices, hands-on testing & collecting and analyzing data, and reporting results in clear, easy-to-follow formats
  • Validate customer project requests by thoroughly evaluating technical feasibility, cost impact, resource needs, and recommending optimized alternatives
  • Translate technical information into actionable advice by interpreting specifications, engineered drawings, and test data, then communicating recommendations via clear and concise formats for field and office audiences
  • Drive sales through engineered solutions by collaborating with Territory Sales Managers and partners to adapt or design adhesive and equipment systems that resolve customer-specific challenges
  • Deliver impactful in-field and in-facility technical training by preparing hands-on training sessions for sales teams, channel partners, internal stakeholders, and customer technical staff
  • Maintain deep technical expertise by staying current on AE laboratory and field equipment, test methodologies, evolving customer processes, and competitor products and technologies. Become subject matter expert (SME) in technologies, applications and segments relevant to area of support
  • Champion customer requirements internally by advocating for client needs, ensuring prompt escalation of complex field issues, and representing field findings to internal teams to guide product or process improvements

Requirements

  • 3+ years of experience in specialty materials or specialty chemicals.
  • 3+ years of experience in field-based customer support
  • BS in Mechanical or Chemical Engineering or similar
  • Capable of being able to learn, set up, install, test and troubleshoot Dymax and industry dispensing, applying, curing and testing/calibrating equipment
  • Proficiency with Microsoft Office and Windows-based software essential
  • Ability to learn and repair Dymax equipment
  • Travel is extensive: up to 80% within geographical area of Mexico and some support to other LATAM countries as needed
  • Precise, detail-oriented, but with thirst for understanding and trying new things
  • Strong communicator; precise, analytical, service-minded.
  • Fluent in reading, writing and speaking Spanish and English
Benefits
  • Dymax takes the compensation of its employees very seriously and considers several factors when determining the total compensation package including but not limited to location, market range, skills, knowledge, experience, and abilities. The base salary range represents the low and high end of the Dymax salary range for this position. Actual salaries will vary and may be above or below the range. The range listed is just one component of Dymax’s total compensation packages for employees.
  • Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
  • Dymax provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, domestic violence status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical project managementdata analysistest methodologiestroubleshootingengineering drawings interpretationadhesive systems designequipment calibrationcustomer project evaluationhands-on testingtechnical report writing
Soft Skills
strong communicationdetail-orientedanalyticalservice-mindedadaptabilitycollaborationtraining deliverycustomer advocacyproblem-solvingpresentation skills
Certifications
BS in Mechanical EngineeringBS in Chemical Engineering