Technical Support Coordinator

Azurreo

full-time

Posted on: 10/9/2025

Location Type: Remote

Location: Remote • 🇸🇾 Syria

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JuniorMid-Level

DNS

About the role

Provide Tier 1 assistance via email, chat, and phone for network, software, and server-related issues.
Troubleshoot DNS, SSL, FTP, and other network protocols.
Log, track, and manage support tickets in internal systems; escalate unresolved issues with detailed diagnostic information.
Maintain clear, proactive, and professional communication with international clients during issue resolution.
Contribute to internal knowledge bases and documentation; identify recurring problems and suggest practical improvements.
Support internal projects and initiatives, ensuring deadlines and deliverables are followed and tracked efficiently.

1–2 years of experience in technical support, helpdesk, or telecom/IT infrastructure roles.
Strong technical understanding — familiarity with networking concepts, software, and basic IT troubleshooting.
Proficient in CRM systems, ticketing tools, and Microsoft Office.
Fluent in English (written and spoken).
Based in Syria with a reliable remote work setup.
Highly motivated, detail-oriented, and proactive in problem-solving.

Benefits

100% Remote Work: Work from anywhere in Syria with full support.
International Exposure: Collaborate with multicultural teams and global clients.
Career Growth & Learning: Access professional development, structured onboarding, and a clear path for advancement.
Supportive Culture: Join a collaborative and knowledge-sharing team.
Work-Life Balance: Paid vacation, public holidays, and flexibility for a healthy remote work experience.

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootingnetwork protocolsDNSSSLFTPIT troubleshootingticket managementCRM systemsMicrosoft Office

communicationproblem-solvingdetail-orientedproactivemotivation