Customer Support Coordinator

Azurreo

Technical Support Specialist troubleshooting software, connectivity, configuration and telecom platform issues for international customers. Managing tickets, escalations and customer communication in a fully remote Syria-or-Türkiye-based role.

Posted 8/11/2026full-timeRemote • 🇸🇾 SyriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates practical knowledge of IT systems and software troubleshooting, with a methodical approach to problem-solving and the ability to communicate technical information clearly in both English and Arabic. Proficient in managing support cases through ticketing systems while maintaining accurate documentation and customer communication.

Highest-signal resume keywords

IT Systems KnowledgeSoftware TroubleshootingTicketing Systems ManagementFull Professional Proficiency in EnglishArabic Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software TroubleshootingNetworking KnowledgeMethodical Troubleshooting AbilityDNS KnowledgeHTTP/HTTPS KnowledgeSSL KnowledgeAPI KnowledgeWeb Technologies KnowledgeTelecom Systems Knowledge

Soft Skills

Clear CommunicationProfessionalismProblem-SolvingCustomer Service

Tools & Technologies

ZendeskJira Service ManagementHubSpotTicketing SystemsCRM Systems

Certifications & Qualifications

Relevant IT CertificationsNetworking Certifications

Industry Keywords

Technical SupportTroubleshooting ProceduresSupport QualityRemote Work

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Investigate technical support requests and identify the information needed to establish the cause of an issue.
Troubleshoot software, account, connectivity, configuration and platform-related problems using a structured approach.
Manage support cases through ticketing systems and maintain clear, accurate records of actions, findings and customer communication.
Communicate with customers through email, chat and other approved support platforms, explaining technical information clearly.
Escalate cases requiring specialist intervention with sufficient diagnostic information for the receiving technical team.
Follow escalated cases through to resolution and keep customers informed of meaningful progress.
Identify recurring problems and contribute findings to internal documentation and knowledge resources.
Work with technical and operational colleagues to improve troubleshooting procedures and support quality.

Requirements

What you’ll need

Practical knowledge of IT systems, software troubleshooting, networking or a closely related technical area.
Methodical troubleshooting ability, including asking useful questions and distinguishing evidence from assumptions.
Ability to explain technical information clearly and remain professional with frustrated customers.
Full professional working proficiency in spoken and written English.
Arabic language required.
Comfortable working with ticketing or CRM systems and maintaining accurate case documentation.
Currently based in Syria or Türkiye.
Ability to work reliably and independently in a fully remote environment.
Experience with Zendesk, Jira Service Management, HubSpot or similar platforms is useful but not required.
Knowledge of DNS, HTTP/HTTPS, SSL, APIs, web technologies or telecom systems is useful but not required.
Relevant IT or networking certifications are useful but not required.

Benefits

Comp & perks

Structured onboarding and training on Azurreo’s systems, platforms and support processes.
Exposure to international telecommunications and technology operations.
Practical experience supporting services used across multiple markets.
Access to experienced technical colleagues when cases move beyond first-line troubleshooting.
Opportunities to deepen your expertise in technical support, networking and telecom operations based on performance and capability.
A fully remote working environment with colleagues operating across several countries.
A standard schedule of eight hours per day, five days per week.
Overtime when operationally required, compensated through time off or pay.