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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in monitoring and analyzing QoS KPIs, including packet loss, latency, and throughput, while effectively managing customer incidents and providing clear communication. Proficient in technical troubleshooting and service improvement within the telecommunications domain.
Highest-signal resume keywords
QoS KPI AnalysisTechnical TroubleshootingIncident ManagementTCP/IP NetworkingRoot-Cause Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
QoS MonitoringPacket Loss AnalysisLatency MeasurementJitter AnalysisThroughput EvaluationAvailability AssessmentTechnical DocumentationService AssuranceNetwork OperationsDNS Management
Soft Skills
Excellent Written CommunicationExcellent Spoken CommunicationIndependent PrioritizationCustomer Service Orientation
Industry Keywords
TelecommunicationsService ImprovementTechnical SupportIncident ReportingSLA Management
Tech Stack
Tools & technologiesDNSTCP/IP
About the role
Key responsibilities & impact- Monitor and analyse QoS KPIs, including packet loss, latency, jitter, throughput and availability
- Investigate service degradation and perform first-level technical troubleshooting
- Manage customer incidents from report to resolution within SLA
- Coordinate with Engineering and Operations to resolve technical issues
- Provide customers with clear, professional updates throughout incidents
- Prepare incident reports, QoS reports and technical documentation
- Identify recurring issues and feed them into service improvement
Requirements
What you’ll need- Bachelor's degree in Telecommunications, Computer Science, IT, Engineering or a related field
- 3–5 years of experience in QoS, Service Assurance, Telecom Technical Support, Network Operations or similar
- Solid knowledge of QoS KPIs, TCP/IP networking, DNS and root-cause analysis
- Excellent written and spoken English
- Ability to manage multiple priorities independently in a remote environment
Benefits
Comp & perks- Salary in EUR
- Company laptop and professional tools
- Structured onboarding, technical training and mentorship
- Career growth and performance-based salary reviews
- Paid leave
- Public holidays
- Fully compensated overtime when required
