Technical Support Specialist

Azurreo

Azurreo telecom support specialist troubleshooting Tier 1 networking, hosting, routers, gateways, and SIM platforms remotely. Supporting international customers while documenting, escalating, and resolving technical issues within SLA.

Posted 8/4/2026full-timeRemote • 🇹🇷 TurkeyJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical support capabilities with a focus on troubleshooting networking and connectivity issues, while effectively communicating with customers in English. Proficient in managing tickets within SLA and contributing to knowledge bases.

Highest-signal resume keywords

Technical Support ExperienceNetworking FundamentalsTroubleshooting SkillsFluent English CommunicationCCNA Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPDNSSSL CertificatesFTPEmail ConfigurationRoutingSIM ManagementVoIPVPNSD-WAN

Soft Skills

Problem-SolvingCustomer CommunicationDocumentation SkillsReliabilityAdaptability

Tools & Technologies

RoutersGatewaysTelecom PlatformsRemote-Access SupportAI Tools

Certifications & Qualifications

CCNANetwork+MCSA

Industry Keywords

Technical SupportIT SupportHelpdeskNetwork SupportISPsHosting ProvidersTelecom OperatorsMSPs

Tech Stack

Tools & technologies

DNSTCP/IPVoIP

About the role

Key responsibilities & impact

Own assigned tickets end to end from first contact through resolution
Keep tickets moving within SLA and follow up until customers confirm resolution
Troubleshoot Tier 1 networking, connectivity, and hosting issues
Investigate DNS, SSL certificates, FTP, email configuration, IP, port, and basic routing problems
Support routers, gateways, SIM management systems, connected devices, and customer telecom platforms
Build an understanding of each customer’s environment
Communicate with customers by email, internal Support platform, phone, and WhatsApp
Document troubleshooting steps and findings clearly
Escalate complex cases to Tier 2 or senior engineers with complete notes
Contribute solved issues to the knowledge base
Check the ticket queue and items approaching SLA
Perform end-of-day handovers

Requirements

What you’ll need

Resident in Syria or Turkey
Reliable internet connection and workable home setup
Contingency plan for power or connectivity disruptions
1–3 years of experience in technical support, IT support, helpdesk, or network support
Fluent English, written and spoken
Solid networking fundamentals including TCP/IP, DNS, common ports, and internet services
Knowledge of SSL certificates, FTP, and email configuration
Genuine troubleshooting ability and capacity to explain reasoning
Availability for overtime when required
A degree in IT, Computer Science, Telecommunications, or a related field is useful but not required
Experience with ISPs, hosting providers, telecom operators, or MSPs is a plus
Exposure to VoIP, VPN, SD-WAN, or mobile networks is a plus
Experience with routers, gateways, or SIM management platforms is a plus
Experience with phone, WhatsApp, or remote-access support is a plus
CCNA, Network+, MCSA, or similar certification is a plus
Experience supporting international customers is a plus
Experience using AI tools such as ChatGPT is a plus

Benefits

Comp & perks

14 days of paid leave per year, plus public holidays in accordance with local law
Overtime compensated in time off or additional pay
Performance-based bonuses
Salary reviewed after the first year and at the annual review cycle
Company laptop and headset shipped by the IT team
Microsoft 365 licence
100% remote work
Genuine international exposure with colleagues and customers across four continents
Structured onboarding and hands-on training
Direct mentoring from experienced technical leaders
Internal promotion opportunities
Full training on company platforms and customer equipment