QoS & Technical Support Specialist

Azurreo

QoS & Technical Support Specialist monitoring telecom services and troubleshooting customer issues. Joining Azurreo's remote team to ensure high quality of tech support across various regions.

Posted 8/2/2026full-timeRemote • 🇱🇧 LebanonMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in monitoring and analyzing QoS KPIs, including Packet Loss, Latency, Jitter, Throughput, and Availability, while effectively managing customer incidents and ensuring SLA compliance. Proficient in technical troubleshooting and communication, with a strong focus on service improvement initiatives.

Highest-signal resume keywords

QoS KPI AnalysisTechnical TroubleshootingCustomer Incident ManagementTCP/IP NetworkingMonitoring Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QoS KPIsPacket LossLatencyJitterThroughputAvailabilityRoot Cause AnalysisTechnical DocumentationDNSInternet Connectivity

Soft Skills

Analytical SkillsCommunication SkillsCustomer Management Skills

Tools & Technologies

Monitoring ToolsTicketing Tools

Industry Keywords

TelecommunicationsService AssuranceNetwork OperationsTechnical Support

Tech Stack

Tools & technologies

DNSTCP/IP

About the role

Key responsibilities & impact

Monitor and analyze QoS KPIs, including packet loss, latency, jitter, throughput, and availability.
Investigate service degradation and perform first-level technical troubleshooting.
Manage customer incidents from reporting through resolution, ensuring SLA compliance.
Coordinate with Engineering and Operations teams to resolve technical issues.
Provide timely, professional updates to customers via email and other communication channels.
Prepare incident reports, QoS reports, and technical documentation.
Identify recurring issues and contribute to service improvement initiatives.

Requirements

What you’ll need

Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related field.
5 years of experience in QoS, Service Assurance, Telecom Technical Support, Network Operations, or a similar role.
Strong understanding of QoS KPIs (Packet Loss, Latency, Jitter, Throughput, Availability), TCP/IP networking , DNS and Internet connectivity & Root cause analysis and technical troubleshooting.
Experience with monitoring and ticketing tools.
Experience supporting international customers in a technical environment.
Excellent written and spoken English.
Strong analytical, communication, and customer management skills.
Ability to manage multiple priorities while working independently in a remote environment.

Benefits

Comp & perks

Competitive salary.
Fully remote, full-time position: 9 AM to 6 PM local time + 1 hour break.
Company laptop and professional tools.
Structured onboarding, technical training, and mentorship.
Exposure to international customers and telecom projects.
Career growth and performance-based salary reviews.
Paid leave, public holidays, and overtime compensation when required.
Friendly, collaborative, and multicultural work environment.
Overtime: Fully compensated Required depending on operational needs May include coordination across time zones