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Azurreo

Technical Support Specialist – Syria, Turkey

Azurreo

Technical Support Specialist managing customer technical issues at Azurreo. Responsible for troubleshooting and assisting customers across various platforms in a remote setup.

Posted 8/2/2026full-timeRemote • 🇸🇾 SyriaJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and troubleshooting, particularly in networking and telecommunications. Proficient in customer service, documentation, and collaboration with cross-functional teams to resolve issues effectively.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting SkillsCustomer Service SkillsFluent English CommunicationKnowledge of Networking Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TCP/IP NetworkingDNSSSL CertificatesFTPEmail ConfigurationNetwork InfrastructureTelecommunications TechnologiesTicketing SystemsAnalytical ThinkingTechnical Documentation
Soft Skills
Interpersonal CommunicationOrganizational SkillsTime ManagementPatienceCustomer-Oriented Mindset
Tools & Technologies
Ticketing SystemsCRM PlatformsRoutersTelecom DevicesSIM Management Platforms
Industry Keywords
Technical SupportIT SupportHelpdeskNetwork SupportCustomer Support

Tech Stack

Tools & technologies
DNSTCP/IP

About the role

Key responsibilities & impact
  • Take ownership of assigned customer support tickets from initial assignment through resolution.
  • Investigate customer-reported issues and perform first-level technical troubleshooting.
  • Respond to customers through email, ticketing systems, phone calls, and WhatsApp.
  • Troubleshoot Tier 1 technical issues related to networking, telecommunications, hosting, and connectivity.
  • Assist customers with DNS, SSL certificates, FTP, email configuration, internet connectivity, and general network troubleshooting.
  • Learn and support customer telecom equipment, including routers, gateways, SIM management platforms, telecom devices, and associated hardware.
  • Develop a solid understanding of each customer's network environment and infrastructure.
  • Accurately document troubleshooting steps, customer interactions, and technical findings within the ticketing system.
  • Escalate complex issues to senior engineers with complete technical documentation.
  • Monitor assigned tickets and ensure they progress according to internal service level agreements (SLAs).
  • Follow up proactively with customers until issues are fully resolved.
  • Collaborate closely with Engineering, Operations, and Local Support teams.
  • Maintain a professional, patient, and customer-focused approach while supporting customers from different countries and cultural backgrounds.
  • Contribute to internal knowledge base articles and continuous improvement initiatives.

Requirements

What you’ll need
  • Currently residing in Syria or Turkey.
  • Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
  • 1–3 years of experience in Technical Support, IT Support, Helpdesk, Network Support, or a similar technical role.
  • Fluent English (written and spoken).
  • Excellent written communication skills with the ability to write clear, professional customer emails.
  • Strong customer service and interpersonal communication skills.
  • Excellent troubleshooting and analytical thinking abilities.
  • Good understanding of: TCP/IP networking, Internet services and ports, DNS, SSL Certificates, FTP, email configuration, basic network infrastructure, basic understanding of telecommunications technologies and associated devices.
  • Familiarity with routers, networking equipment, SIM-based telecom solutions, and internet connectivity concepts.
  • Experience using ticketing systems or CRM platforms.
  • Strong organizational and time-management skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Patient, professional, and customer-oriented mindset.
  • Comfortable communicating with customers from diverse cultural backgrounds.
  • Willingness to work rotating schedules, including occasional night shifts when required.
  • Reliable internet connection and a suitable remote working environment.

Benefits

Comp & perks
  • Competitive salary.
  • Fully remote work from anywhere in Syria.
  • Stable, full-time employment.
  • Structured onboarding and comprehensive technical training.
  • Hands-on training on telecom platforms and customer equipment.
  • Direct mentoring from experienced technical leaders.
  • Exposure to international customers and global telecommunications projects.
  • Continuous learning and professional development opportunities.
  • Career growth within Azurreo.
  • Performance-based salary reviews and internal promotion opportunities.
  • Friendly, collaborative, and multicultural work environment.