Azurreo

Junior Operations Officer

Azurreo

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇱🇧 Lebanon

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Job Level

Junior

About the role

  • Proactively monitor and manage the validity, registration, and contract status of mobile lines across various global operators.
  • Coordinate directly with telecom operators worldwide to investigate, troubleshoot, and resolve service issues and customer incidents.
  • Accurately track, update, and maintain internal databases and systems with both administrative and technical information.
  • Utilize our internal ticketing systems to log, track, and escalate incidents, ensuring strict adherence to SLAs.
  • Assist in the preparation of clear and concise operational reports and performance overviews for internal stakeholders.
  • Help coordinate cross-functional meetings, diligently document action points, and ensure follow-up on key deliverables.

Requirements

  • 1–2 years of professional experience in an operations, administrative support, telecom, or customer service role.
  • Strong written and verbal communication skills in English is mandatory for global coordination.
  • High proficiency in Microsoft Office Suite (especially Excel for data management and Word for documentation).
  • Exceptional organizational, coordination, and time-management skills.
  • Legal right to work in Lebanon and available for a full-time remote position.
  • A responsible, accurate, and incredibly detail-oriented approach to all tasks.
  • Proficiency in Arabic is a significant advantage.
Benefits
  • 100% Remote Work: Enjoy the flexibility of working from anywhere in Lebanon.
  • International Environment: Become part of a diverse and collaborative global team.
  • Real Impact & Growth: Take on genuine responsibility from the start with clear opportunities for professional development and career advancement.
  • Structured Onboarding: Benefit from a clear training plan and supportive onboarding process to ensure your success.
  • Supportive Culture: Work in a team-oriented environment that values collaboration and knowledge sharing.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data managementadministrative supporttelecom operationscustomer service
Soft skills
written communicationverbal communicationorganizational skillscoordination skillstime-management skillsdetail-oriented