Technical Support Coordinator

Azurreo

full-time

Posted on: 10/13/2025

Location Type: Remote

Location: Remote • 🇱🇧 Lebanon

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JuniorMid-Level

DNSVoIP

About the role

Provide Tier 1 assistance via email, chat, and phone for network, software, and server-related issues.
Troubleshoot DNS, SSL, FTP, and other network protocols.
Log, track, and manage support tickets in internal systems; escalate unresolved issues.
Maintain clear and professional communication with international clients during issue resolution.
Contribute to internal knowledge bases and documentation; identify recurring problems and suggest practical improvements.
Support internal projects and initiatives, ensuring deadlines and deliverables are followed and tracked.

1–2 years of experience in technical support, helpdesk, or telecom/IT infrastructure roles.
Strong technical understanding — familiarity with networking concepts, software, and basic IT troubleshooting.
Proficient in CRM systems, ticketing tools, and Microsoft Office.
Fluent in English (written and spoken).
Based in Lebanon with a reliable remote work setup.
Highly motivated, detail-oriented, and proactive in problem-solving.
Certifications such as CCNA, CompTIA Network+, or equivalent (preferred).
Experience with telecom systems (VoIP, 5G, SD-WAN) (preferred).

Benefits

100% Remote Work: Work from anywhere in Lebanon with full support.
International Exposure: Collaborate with multicultural teams and global clients.
Career Growth & Learning: Access professional development, structured onboarding, and a clear path for advancement.
Supportive Culture: Join a collaborative and knowledge-sharing team.
Work-Life Balance: Paid vacation, public holidays, and flexibility for a healthy remote work experience.

Tip: use these terms in your resume and cover letter to boost ATS matches.

technical supporttroubleshootingnetwork protocolsDNSSSLFTPIT troubleshootingtelecom systemsVoIPSD-WAN

communicationproblem-solvingdetail-orientedproactivemotivation

CCNACompTIA Network+