Senior Technical Account Manager

Azul

Principal Technical Account Manager deeply involved in customer Java performance on Azul Prime. Working closely with engineering to enhance product adoption and resolve complex issues.

Posted 4/27/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $175,000 - $250,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsDockerGoogle Cloud PlatformGrafanaJavaKubernetesLinuxMicroservicesPrometheusShell Scripting

About the role

Key responsibilities & impact

Own a portfolio of named strategic customers (typically $500K+ ACV), with flexibility to engage additional high-value Azul Prime customers as opportunities arise.
Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects.
Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities.
Serve as the primary technical advisor for Azul Prime across your accounts.
Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale.
Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment.
Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues.
Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap.
Act as a senior point of technical escalation for high-severity issues within your accounts.
Design and deliver customer-facing workshops, training sessions, and technical business reviews.
Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime.
Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations.
Keep internal systems current with account activity, engagement notes, and customer outcomes.

Requirements

What you’ll need

12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.
8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement).
Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model.
Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.
Demonstrated ability to perform root cause analysis and apply structured problem-solving techniques.
Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems.
Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker).
Excellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives.
Based in North America and able to travel occasionally to customer sites (typically 10–20%).
Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications.
Experience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools).
Familiarity with microservices architectures and modern cloud-native Java deployment patterns.
Cloud platform certification (AWS, Azure, GCP) or SRE-related certifications.
Contributions to open-source Java projects or active participation in the broader Java technical community.
Experience using Jira and Confluence to raise bugs and maintain documentation.
Prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Azul Website LinkedIn All Job Openings 201 - 500 employees Founded 2002 ☁️ SaaS 🏢 Enterprise 💰 $40M Series F on 2007-09 Software & Technology
SaaS
Enterprise Azul is a company specializing in a high-performance Java platform that offers improved speed, startup efficiency, and reduced cloud costs without requiring code changes. The company provides products such as Azul Zulu and Azul Zing, which form part of its platform offerings targeting enhanced application performance and DevOps efficiency. Azul serves a range of industries including retail, e-commerce, financial services, and technology, supporting mission-critical Java applications globally. Their solutions focus on cloud cost optimization and digital transformation, supported by competitive pricing and expert 24/7 service. Azul is recognized for its excellence in Java infrastructure, offering unparalleled support and customer satisfaction. Senior Technical Account Manager Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $175k - $250k / year ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own a portfolio of named strategic customers (typically $500K+ ACV), with flexibility to engage additional high-value Azul Prime customers as opportunities arise.
Build and maintain deep, long-term relationships with technical stakeholders — SREs, Java developers, platform engineers, and architects.
Partner closely with Sales, Customer Success, and Support on joint account planning, renewals, and expansion opportunities.
Serve as the primary technical advisor for Azul Prime across your accounts.
Lead troubleshooting, root cause analysis, and performance tuning engagements for JVM-based applications running at enterprise scale.
Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
Work with customers to identify and qualify candidate applications for Azul Prime, then partner with them through successful production deployment.
Collaborate with Azul’s runtime, compiler, GC, and tooling engineering teams to resolve complex technical issues.
Channel structured, actionable customer feedback into Azul’s product and engineering organizations to help shape the roadmap.
Act as a senior point of technical escalation for high-severity issues within your accounts.
Design and deliver customer-facing workshops, training sessions, and technical business reviews.
Create and maintain high-quality technical documentation, runbooks, and reusable customer-facing assets for Azul Prime.
Share knowledge internally, mentoring peers across the TAM, Sales Engineering, and Support organizations.
Keep internal systems current with account activity, engagement notes, and customer outcomes. 🎯 Requirements
12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.
8+ years in customer-facing technical roles (TAM, solutions architect, consulting engineer, or SRE with direct customer engagement).
Strong working knowledge of Java programming and JVM internals — garbage collection, JIT compilation, class loading, threading, and memory model.
Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.
Demonstrated ability to perform root cause analysis and apply structured problem-solving techniques.
Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems.
Hands-on experience with distributed systems, public cloud platforms (AWS, GCP, and/or Azure), and containerization (Kubernetes, Docker).
Excellent written and verbal communication skills, with the ability to translate complex technical concepts for audiences ranging from individual engineers to senior executives.
Based in North America and able to travel occasionally to customer sites (typically 10–20%).
Deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications.
Experience with observability and monitoring stacks (Prometheus, Grafana, Datadog, New Relic, Dynatrace, JFR, or similar APM tools).
Familiarity with microservices architectures and modern cloud-native Java deployment patterns.
Cloud platform certification (AWS, Azure, GCP) or SRE-related certifications.
Contributions to open-source Java projects or active participation in the broader Java technical community.
Experience using Jira and Confluence to raise bugs and maintain documentation.
Prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Technical Account Manager 🕒 2 days ago NICE 5001 - 10000 ☁️ SaaS 🤖 Artificial Intelligence 📡 Telecommunications Website LinkedIn All Job Openings Lead Technical Account Manager at NICE engaging with key customers pre and post-implementation. Responsible for resolving complex technical issues and providing exceptional customer service in a global context. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Technical Account Manager 🕒 2 days ago Gurobi Optimization 51 - 200 🤖 Artificial Intelligence 🏢 Enterprise 💸 Finance Website LinkedIn All Job Openings 🇺🇸 United States – Remote 💰 Private Equity Round on 2018-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Technical Account Manager – Lead 🕒 3 days ago Yuno 11 - 50 💳 Fintech 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings Technical Account Manager Lead at Yuno transforming payment infrastructure for global companies. Orchestrating end-to-end account management and leading technical integration discussions. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🧑‍🔧 Technical Account Manager Technical Account Manager 🕒 3 days ago NICE 5001 - 10000 ☁️ SaaS 🤖 Artificial Intelligence 📡 Telecommunications Website LinkedIn All Job Openings Technical Account Manager supporting NiCE CX customers post-implementation. Focused on relationship building and technical success to drive customer satisfaction and retention. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager 🦅 H1B Visa Sponsor Technical Account Manager 🕒 3 days ago Loft Labs 11 - 50 ☁️ SaaS 🏢 Enterprise 🤖 Artificial Intelligence Website LinkedIn All Job Openings Technical Account Manager driving customer outcomes for AI Cloud and Fortune 500 clients at vCluster. Leading customer onboarding and relationship management with a focus on technical adoption and growth. 🇺🇸 United States – Remote 💵 $150k - $175k / year 💰 $4.6M Seed Round on 2021-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍🔧 Technical Account Manager View More Technical Account Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Java programmingJVM internalsperformance tuningroot cause analysisLinux fundamentalsdistributed systemscloud platformscontainerizationmicroservices architecturesobservability

Soft Skills

communication skillsproblem-solvingmentoringrelationship buildingtechnical advisory

Certifications

AWS certificationAzure certificationGCP certificationSRE-related certifications