Customer Success Manager

Azul

Customer Success Manager at Azul acting as the liaison between customers and ensuring satisfaction. Involved from onboarding through the entire customer lifecycle with a focus on success.

Posted 4/22/2026full-timeRemote • Illinois, Massachusetts, New York, Texas, Washington • 🇺🇸 United StatesSeniorLead💰 $115,500 per yearWebsite

Tech Stack

Tools & technologies

CloudJava

About the role

Key responsibilities & impact

Execute an On Boarding session with all new Azul customers providing them with a “welcome packet”
Lead communications and “check in” meetings throughout the lifecycle of the customer
Act as a liaison for customer requests, questions, and escalations
Monitor and gather key customer information related to customer support interactions
Drive attendance of key customers to individual or group Security reviews with CTO
Advise customers on upsell and cross-sell buying options
Identify growth opportunities by implementing new programmes
Coordinate Azul resources to ensure the highest level of customer engagement
Constantly monitor customer engagement and health scores

Requirements

What you’ll need

7+ years' experience in either a Customer Success, Customer Support, or Sales Engineer role
BS or MS in computer science related degree
Demonstrated experience in technical role, preferably in software or complimentary industry
Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers.
Project management experience a plus
Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred
Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics.
Excellent Presentation skills as well as verbal and written communication skills
Maniacal focus on the positive customer experience
Strong written and verbal communication skills and the ability to clearly and effectively articulate Azul’s value and business practices
Organized, detail and process oriented
Flexible and supportive in a fast moving and changing environment
Self-starter, willing to take a leadership role in driving initiatives in support of the optimal customer experience
Manage multiple tasks and use good judgment in resolving difficult issues
Ability to coordinate across Azul department resources to execute complex customer needs

Benefits

Comp & perks

Comprehensive compensation and healthcare packages
Equity Program – be part of our success
Referral Program
Work-life balance, remote-first, paid time off, company shutdown, holidays

ATS Keywords

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Hard Skills & Tools

JavaJVMperformance tuningapplication deployment modelson-premisescloudcontainerizedCRM toolsSalesforcedata-driven success metrics

Soft Skills

customer successcustomer supportsales engineeringpresentation skillsverbal communicationwritten communicationcustomer experience focusorganizational skillsdetail-orientedflexibility

Certifications

BS in computer scienceMS in computer science