Solutions Support Analyst
Aztec Group
full-time
Posted on:
Location Type: Hybrid
Location: Southampton • United Kingdom
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About the role
- Act as the primary third‑line support for application‑related incidents across Power Platform, SharePoint Online, and workflow automation solutions
- Provide initial second‑line support for escalations from the Service Desk
- Investigate and diagnose complex or high‑impact issues
- Resolve issues within agreed SLAs
- Contribute to root cause analysis across application logic, data, and automated workflows
- Support releases, deployments, and platform upgrades
Requirements
- 2–3 years of experience providing application or systems support in a Microsoft-centric environment
- 1+ year experience supporting solutions built using Microsoft Power Platform and/or SharePoint
- 6+ months development experience in Power Platform or PL-400 certified
- Experience with SharePoint Online administration
- Ability to follow structured troubleshooting approaches
- Experience using ticketing systems and working to SLAs or defined support processes
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power PlatformSharePoint Onlineworkflow automationtroubleshootingroot cause analysisapplication supportsystems supportticketing systemsSLAsdeployment
Soft Skills
investigative skillsproblem-solvingcommunicationcollaborationattention to detail
Certifications
PL-400