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Solutions Support Analyst
Aztec GroupSecond and Third-Line Support Analyst supporting bespoke applications at Aztec Group. Providing comprehensive application support and contributing to continuous improvement activities.
About the role
Key responsibilities & impact- Act as the primary third‑line support for application‑related incidents across Power Platform, SharePoint Online, and workflow automation solutions
- Provide initial second‑line support for escalations from the Service Desk
- Investigate and diagnose complex or high‑impact issues
- Resolve issues within agreed SLAs
- Contribute to root cause analysis across application logic, data, and automated workflows
- Support releases, deployments, and platform upgrades
Requirements
What you’ll need- 2–3 years of experience providing application or systems support in a Microsoft-centric environment
- 1+ year experience supporting solutions built using Microsoft Power Platform and/or SharePoint
- 6+ months development experience in Power Platform or PL-400 certified
- Experience with SharePoint Online administration
- Ability to follow structured troubleshooting approaches
- Experience using ticketing systems and working to SLAs or defined support processes
Benefits
Comp & perks- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Power PlatformSharePoint Onlineworkflow automationtroubleshootingroot cause analysisapplication supportsystems supportticketing systemsSLAsdeployment
Soft Skills
investigative skillsproblem-solvingcommunicationcollaborationattention to detail
Certifications
PL-400