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About the role
Key responsibilities & impact- First point of contact and public face of the company on-site for customers regarding technical requirements
- Timely execution of repair and maintenance orders, including commissioning and user instruction
- Timely escalation of technical challenges to central second-level support
- Completion of service orders and documentation of all service activities in IT systems
- Liaison and driving force between customers, internal service and product departments, and sales
Requirements
What you’ll need- Completed technical vocational training or otherwise acquired technical knowledge
- Enjoys direct customer contact
- Solid knowledge of IT systems and network technology
- Several years of professional experience
- High technical aptitude and creativity
- Business-fluent German
Benefits
Comp & perks- Company car and company mobile phone
- Flexible working hours and a flexitime account for overtime
- Individual on-site onboarding in Berlin
- 38 working hours per week
- 30 days of vacation per calendar year
- Vacation and Christmas bonuses
- Benefit card with monthly credit and further employee discounts/perks
- Employer contribution to a private pension plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical knowledgeIT systemsnetwork technologyrepair and maintenancecommissioninguser instructionservice ordersdocumentation
Soft Skills
customer contacttechnical aptitudecreativityliaisoncommunication
Certifications
technical vocational training