Customer Support

• Review and report customer DNA sequencing data
• Monitor Quality of DNA sequencing data
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Run reports for “watch list” customers and perform proactive follow-ups
• Follow up with customers who did not receive good results and provide technical troubleshooting
• Perform new customer follow up and “repeats works” analysis
• Assist with creating and completing internal projects to make the Technical Support team more efficient
• Mentor new members to the Technical Support team

Customer Support Scientist II

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative