Field Engineer
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Field Service Engineer
Azenta Life Sciences
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $38 - $48 per hour
Job Level
Mid-LevelSenior
Tech Stack
OracleReact
About the role
- Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Azenta's policies, procedures and work direction of supervisor or shift/site lead.
- Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision.
- Maintain a safe and clean working environment by conforming at all times to Azenta's and customer’s work protocols and policies.
- Attain Equipment Service and Operation Certification on equipment and systems as defined.
- Works under supervision following established policies and procedures to ensure company and customer quality standards are met.
- Submit reports, such as Service and Status Reports, on all support activities as defined and required.
- Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
- Adopt PoC for both customer and internal Azenta Mgt.
- Provide weekly system performance summaries that reports number of system events (weekly, monthly, and rolling), issue pareto analysis, and root cause / corrective actions.
- Additional KPI measurement requests throughout the contract period will be considered.
- Assist with sample migration (initial transfer from old format to new format and load into customer Store).
Requirements
- Associate of Science (AS) degree, technical certificate or equivalent is required.
- A minimum of 5 years related work experience or military technical training is required.
- Strong Electrical & Mechanical background.
- Must possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
- Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
- Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
- Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
- Must be qualified to meet the requirements of background screening by a third-party agency.
- Must be proficient with use of a PC, Windows, and DOS based Operating Systems.
- Oracle experience highly beneficial.
- Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager.
- Work performed generally will be to support global needs.
- International travel is required at times.
- Work schedule is to align with customer needs.
- On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
- Work in cold environments.
Benefits
- EOE M/F/Disabled/VET
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Electrical backgroundMechanical backgroundSystematic troubleshootingPreventive diagnosisMaintenance on softwareMaintenance on hardwareKPI measurementSample migrationRoot cause analysisCorrective actions
Soft skills
Excellent communication skillsProblem resolutionIndependent decision makingCustomer interfaceAdaptability to changing prioritiesOrganizational skillsAdministrative dutiesCommitment to quality standardsClarity in English languageTeam collaboration
Certifications
Equipment Service and Operation CertificationTechnical certificateAssociate of Science (AS) degree
