Senior Systems Analyst – Enterprise IT Products
Azamara Cruises
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • United States
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Job Level
About the role
- Provide technical support for shoreside enterprise applications across the company, troubleshooting system issues and coordinating with vendors when necessary.
- Configure and maintain system settings, user access, workflows, and business rules to support operational requirements.
- Monitor system performance, identify optimization opportunities, and implement solutions to enhance efficiency and user experience.
- Collaborate with business stakeholders across departments (Finance, Legal, HR, Contact Center, Sales, Marketing) to gather, analyze, and document system requirements.
- Translate business needs into system configurations and functional specifications, ensuring applications support evolving operational demands.
- Conduct gap analysis between current system capabilities and business requirements, recommending solutions and process improvements.
- Support and maintain integrations between shoreside and shipboard applications, ensuring seamless data flow and system interoperability.
- Coordinate with IT teams and vendors to troubleshoot integration issues and implement new system connections as needed.
- Utilize reporting tools to extract, analyze, and interpret system data to support business decision-making.
- Develop and maintain reports, dashboards, and data visualizations to provide operational insights to stakeholders.
- Provide training and documentation for shoreside and shipboard users on system functionality and best practices.
- Participate in system upgrade projects, enhancements, and new module implementations.
Requirements
- Previous Enterprise Application Support experience
- Bachelor's degree in Information Systems or related field; or equivalent combination of education and experience
- Experience in systems analysis or business analysis supporting enterprise applications
- Understanding of cruise industry business operations (Finance, Human Resources, Legal, Contact Center, etc)
- Familiarity with enterprise applications and environments
- Strong analytical and problem-solving skills
- Excellent communication skills with ability to work effectively with technical and non-technical stakeholders.
Benefits
- Flexible, hybrid office schedule
- Competitive compensation & benefits package
- Excellent career development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportsystem configurationsystem performance monitoringgap analysisdata analysisreporting toolsdata visualizationsystem integrationbusiness rules configurationworkflow management
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaborationstakeholder engagementtrainingdocumentationorganizational skillsadaptabilityinterpersonal skills
Certifications
Bachelor's degree in Information Systemsrelated field degreeequivalent combination of education and experience