AZ Tecnologia em Gestão

Full-stack Engineer

• Desenvolver e liderar a implementação de funcionalidades complexas;
• Garantir segurança nas aplicações, aplicando práticas de governança de dados e compliance com a LGPD;
• Atuar em decisões arquiteturais e melhorias contínuas do sistema, projetando estruturas escaláveis e resilientes, aplicando estratégias Multicloud e padrões de design;
• Realizar a mentoria de desenvolvedores júnior e estagiários, oferecendo orientação técnica, revisando código e compartilhando boas práticas;
• Utilizar IA para inovação e otimização de processos, identificando oportunidades para novas funcionalidades e automatizando tarefas, a fim de melhorar a eficiência do time e agregar valor ao desenvolvimento de software;
• Gerenciar a implementação e monitoramento de requisitos não funcionais, otimizando a performance do sistema e aprimorando a experiência do usuário;
• Participar de reuniões e cerimônias Scrum;
• Contribuir para a documentação técnica de sistemas e processos, registrando informações de forma clara e estruturada.

Desenvolvedor Fullstack Pleno

QA Engineer

• Participate in planning and refinement meetings to understand requirements and test scenarios, align with the team, and gain knowledge of the development process;
• Assist in creating and documenting simple test scenarios, collaborating with more experienced analysts, using provided templates and guidelines to learn how to translate requirements into structured test cases;
• Execute manual tests and record results, following defined test plans and logging all details in the issue tracking tool to ensure basic functionality validation and software reliability;
• Support validation of bug fixes by running targeted tests to confirm corrections, identify potential impacts, and learn about the defect lifecycle;
• Assist in identifying and reporting defects during test execution, analyzing and recording detailed information about issues found and communicating with the team to ensure problems are properly documented and forwarded for resolution.

Test Analyst – Internship

Support Engineer

• Handle and resolve medium- and high-complexity customer requests for clients with robust contracts and customizations, performing detailed diagnostics and applying technical solutions to ensure continuity and customer satisfaction in accordance with SLAs;
• Thoroughly analyze incoming requests, acting as a strict technical filter to maximize first-contact resolution and avoid unnecessary escalations during intake and investigation of each ticket;
• Use internal tools and the knowledge base to validate solutions and simulate scenarios, ensuring responses to customers are well-founded, secure, and compliant with legislation and contractual processes;
• Escalate very complex tickets to higher support levels, providing detailed preliminary diagnostics, technical context, and clear documentation to expedite resolution;
• Actively contribute to updating and improving support materials and reference systems, proposing and implementing adjustments to tutorials, operational flows, and knowledge base articles on an ongoing basis;
• Proactively monitor SLAs and ticket deadlines, flagging risks and taking action to maintain area KPIs and ensure an excellent customer experience;
• Support less experienced team members with technical questions and system usage, sharing best practices and strengthening the team's collaborative culture and technical level;
• Perform technical activities to ensure system operation and evolution through validation of features and fixes, executing availability and functionality tests, adapting workflows according to administrative needs, demonstrating features and providing qualified technical support to administrator users, as well as formally requesting the responsible team to install/update new versions in staging/production;
• Identify and report error patterns, systemic failures, or optimization opportunities to the product or management teams, contributing to continuous improvement of the company's solution;
• Maintain a highly analytical and organized approach when handling multiple simultaneous requests, with clear prioritization, professional communication, and accurate logging of interactions.

Desenvolvedor Fullstack Pleno

Test Analyst – Internship

Mid-level Support Analyst