Head of Engineering – Digital & IT Excellence

Ayvens

Head of Engineering at Ayvens leading Digital & IT Excellence teams to improve service quality and operational excellence. Managing vendors and IT budget with a focus on continuous improvement.

Posted 5/22/2026full-timeParis • 🇫🇷 FranceLeadWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Drive operational excellence and service quality in Digital & IT services
Lead global engineering excellence teams and improve performance
Manage vendors, stakeholders, and IT budget
Define service delivery strategy and establish KPIs
Report performance, risks, and initiatives to senior management

Requirements

What you’ll need

8+ years of experience in IT operations or engineering management
Leadership skills for managing international teams
Strong quality and compliance mindset
Proven experience with ITSM frameworks
Experience with budget responsibility (RTB/CTB)
Solid experience in performance management and SLA governance
Fluent in English
Master's degree in IT or Engineering

Benefits

Comp & perks

Comprehensive rewards and recognition
Health insurance benefits
Professional growth opportunities
Opportunities for development and training
Wide variety of benefits for work-life balance
Positive work atmosphere

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT operationsengineering managementITSM frameworksperformance managementSLA governancebudget managementservice delivery strategyKPI establishment

Soft Skills

leadershipcommunicationstakeholder managementoperational excellencequality mindsetcompliance mindset

Certifications

Master's degree in ITMaster's degree in Engineering