Customer Systems and Revenue Operations Administrator

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Customer Systems & Revenue Operations Administrator supporting tools like Salesforce and Gainsight for Customer Success and Revenue Operations. Focus on administration, optimization, and continuous improvement of systems.

Posted 5/14/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJunior💰 $85,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Support the administration and ongoing improvement of our Customer Success and Revenue Operations tools, including Salesforce, Gainsight, Gong, and related systems
Serve as a go‑to partner for Customer Success, New Business, and RevOps teams by translating process needs into system updates and enhancements
Assist with tool configuration, testing, deployment, and QA for new features, workflows, and process changes
Identify inefficiencies or friction in tools and workflows, and recommend practical improvements that enhance productivity and data quality
Support Salesforce administration tasks, including: Page layouts, fields, record types, and validation rules, Basic flows and automation (with guidance from senior stakeholders as needed), Data imports, updates, and cleanup (Data Loader, Import Wizard)
Partner with RevOps to help maintain CRM hygiene, data accuracy, and reporting consistency
Assist with documenting Salesforce processes and changes to ensure clarity and repeatability
Support configuration and maintenance of Customer Success tools, including Gainsight, without sole ownership of platform strategy
Partner with Customer Success leadership to ensure tools align with how teams actually work
Build and maintain dashboards and operational reporting that support: Pipeline and activity visibility, Customer engagement and lifecycle insights, Team productivity and adoption metrics
Create and maintain documentation for tools, workflows, and governance best practices

Requirements

What you’ll need

1–3 years of experience in a systems, operations, or admin‑adjacent role (RevOps, CS Ops, Sales Ops, or similar)
Foundational experience with Salesforce administration (6+ months hands‑on)
Exposure to Customer Success or Revenue tools (Gainsight, Gong, or similar platforms)
Understanding of SaaS customer lifecycles and revenue motions
Comfort working with data, reports, and system workflows
Strong organizational skills and attention to detail
Ability to collaborate with both technical and non‑technical stakeholders
Clear written and verbal communication skills
Preferred / Nice to Have Salesforce Administrator Certification (ADM‑201) or in progress
Experience supporting Gong, Gainsight, or similar platforms
Familiarity with basic Salesforce Flows
Experience with data tools (Excel/Sheets, data loaders, basic SQL concepts)
Remote work experience in a cross‑functional environment

Benefits

Comp & perks

Unlimited, responsible PTO - With a recommended minimum number of days taken each year
Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
401k retirement - Account with automatic company contributions
Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
Professional Development - Bring your professional Development needs to the table and get your career nourished
In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
Paid Volunteer Time - We support you helping others

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce administrationGainsightGongdata importsdata cleanupbasic Salesforce Flowsdata toolsbasic SQL conceptsreportingdashboard creation

Soft Skills

organizational skillsattention to detailcollaborationcommunication skills

Certifications

Salesforce Administrator Certification (ADM-201)