Panel Operations Specialist

aytm

Panel Operations Specialist overseeing survey fielding and internal panel initiatives. Proactively resolving issues and managing communication with panel partners.

Posted 4/26/2026contractRemote • California • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Primarily responsible for the launch, quota set up and monitoring of surveys
Proactively addressing and resolving issues throughout the fielding process (e.g., sample feasibility, data quality, timeline slippage, budget, technical issues)
Managing communication for ad hoc partners bid requests for top up sample or for DIY surveys that require custom quotes, plus surveys related communication and invoice reconciliation with panel partners
Monitoring of open-ended responses and data quality controls
Managing internal survey requests supporting cross-functional teams such as Marketing, Account Management, Research, Product, and Education (e.g., research on research surveys, IR checks, education examples)
Assisting with bi-yearly panel profiling review
Consulting sales teams on best practices for sample selection, timeline and processes for surveys fielding
Assisting with the updates and maintenance of key Panel Ops documents (e.g., panel book, panel partners list, monthly panel and surveys metrics, process documents, etc.)
API panel partners invoices reconciliation (monthly) and demographic and psychographic mapping (as needed)

Requirements

What you’ll need

Bachelor’s degree
2+ Years of work experience in market research, online sample sales or coordination
Salesforce experience a plus
Ability to Work Remotely Effectively (home office or similar quiet workspace)
Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook), and Google docs
Preferred: Background in Online Market Research

Benefits

Comp & perks

Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

market researchdata quality controlsurvey managementquota setupinvoice reconciliationdemographic mappingpsychographic mappingsample selectiontimeline managementpanel profiling

Soft Skills

problem-solvingcommunicationcross-functional collaborationorganizational skillsattention to detailproactive approachconsultative skillsremote work effectiveness

Certifications

Bachelor’s degree