Desktop Support Technician

Aya Healthcare

Desktop Support Technician providing high-quality IT support services for employees at Aya Healthcare. Resolving escalated Tier 1 issues and handling complex desktop and user support matters.

Posted 7/10/2026full-timeSan Diego • 🇺🇸 United StatesJunior💰 $33,600 - $50,400 per yearWebsite

Tech Stack

Tools & technologies

AzureMacOSServiceNow

About the role

Key responsibilities & impact

Serve as a primary point of contact for employees requiring desktop and technology support, delivering a high-quality customer experience from initial request through resolution.
Troubleshoot and resolve a wide range of hardware, software, access, and application issues across Windows and macOS environments.
Support enterprise technologies including Microsoft 365, Azure Active Directory, Exchange, VPN solutions, communication platforms, and other business-critical applications.
Communicate technical concepts clearly to both technical and non-technical users while setting expectations and providing timely updates.
Independently investigate, diagnose, and resolve complex technical issues while maintaining accurate and thorough documentation.
Identify recurring issues and partner with team members to implement scalable solutions that improve the employee experience.
Balance multiple priorities while effectively managing support requests and ensuring timely follow-up and resolution.
Escalate issues appropriately when additional expertise, elevated permissions, or broader system changes are required.
Build trust and strong relationships with employees through professionalism, responsiveness, and a solutions-oriented mindset.
Deliver a positive support experience by maintaining composure in high-pressure situations and effectively addressing user concerns.
Partner closely with colleagues across IT and the business to ensure seamless support and service delivery.
Create and maintain knowledge base articles, troubleshooting guides, and process documentation to improve team efficiency and knowledge sharing.
Identify opportunities to streamline support processes through automation, standardization, and improved workflows.
Participate in projects and initiatives that enhance the technology experience for employees across the organization.
Share technical knowledge and best practices with teammates.
Assist in onboarding and supporting junior team members by providing guidance on troubleshooting techniques and support processes.
Contribute to a collaborative team environment focused on continuous learning and operational excellence.

Requirements

What you’ll need

1+ years of IT support experience
Demonstrated proficiency in:
ServiceNow (or equivalent ticketing system)
Microsoft 365 administration
Azure AD (user-level administration)
Windows and MacOS troubleshooting
Strong written and verbal communication skills
Demonstrated ability to independently manage workload.

Benefits

Comp & perks

Free premium medical, dental, life and vision insurance
Generous 401(k) match
Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
Celebrations! We hit our goals and reward ourselves.
Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
Unlimited DTO — we believe in time off!
Virtual yoga, meditation or boot camp classes offered daily

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TroubleshootingTechnical SupportDocumentationProcess ImprovementAutomation

Soft Skills

Communication SkillsCustomer ServiceProblem-SolvingTeam CollaborationTime Management